Quality Assurance Manufacturing Manager – Customer Field Non-Conformities (d/f/m)

Are you passionate about being part of a successful team?

Are you excited by the prospect of working for an industry leader in Energy Technology?

Join our Industrial Engineering Technology Team!

Our Industry & Energy Technology (IET) team provides industry-leading products and services that optimize the extraction, production, and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity. Our team plays an integral role by helping the business plan for the future. Global Supplier Execution inside Procurement organization drives material availability to sustain manufacturing build plan and sales targets to ensure customer satisfaction. Moreover, monitor and manage suppliers’ performance and continuous improvement project, supporting commodity strategy, improving supply chain resilience and providing risk reduction actions.

Partner with the best

As Quality Assurance Manufacturing Manager – Customer Field Non-Conformities, you will be responsible for ensuring that manufacturing-related quality issues identified at customer sites are effectively managed, analyzed, and permanently resolved. The role serves as the critical link between Manufacturing, Engineering, Quality, and Field Services, driving the closure of quality escapes and transforming field feedback into sustainable process improvements across manufacturing operations.

You also will be responsible for:

Lead Customer-Site Manufacturing Issue Management

- Oversee the resolution of manufacturing-related non-conformances identified during Installation, Commissioning, Start-up, and Operation at customer sites.
- Coordinate containment actions to minimize customer impact and protect project execution schedules.
- Support concession and deviation reviews, ensuring contract compliance and appropriate risk assessment.

Drive Root Cause Analysis and Corrective Actions

- Lead cross-functional investigations involving Manufacturing, Engineering, Quality, Supply Chain, and Field Services teams.
- Ensure robust Root Cause Analysis, and corrective/preventive action processes are executed through closure.
- Verify effectiveness of corrective actions and prevent recurrence across similar products, projects, and manufacturing sites.

Own Manufacturing-to-Field Loop Back Process

- Establish and maintain an effective feedback mechanism between customer sites and manufacturing facilities.
- Drive deployment of lessons learned into manufacturing processes, procedures, work instructions, training, and quality controls.
- Support continuous improvement initiatives based on field performance data and customer feedback.

Partner with Customers and Project Teams

- Participate in customer meetings, project reviews, lessons learned sessions, and quality governance forums.
- Act as a trusted quality representative when addressing manufacturing-related issues with customers.
- Build strong relationships with project teams and customer stakeholders to enhance confidence and transparency.

Monitor and Improve Quality Performance

- Develop and report field quality KPIs, including NCR trends, repeat failures, customer complaints, warranty events, and Cost of Quality metrics.
- Analyze trends and identify systemic manufacturing risks requiring leadership attention.
- Drive actions to reduce field escapes and improve product reliability.

Provide Technical Leadership

- Support Manufacturing and Quality leaders in the identification and implementation of preventive measures.
- Promote a culture of quality ownership and accountability throughout the product lifecycle.
- Act as the primary interface between manufacturing sites and field operations regarding quality-related matters.

Support Operational Excellence

- Lead initiatives focused on improving First Pass Yield, Right First-Time performance, defect reduction, and product robustness.
- Facilitate continuous improvement projects utilizing Lean, Six Sigma, and structured problem-solving methodologies.

Fuel your passion

To be successful in this role you will have:

- Bachelor’s degree in engineering, Manufacturing, Quality, or other STEM discipline from an accredited university.
- Significant experience in Manufacturing, Quality Assurance, Quality Control, Field Quality, Operations, or Industrialization environments.
- Proven field experience supporting Installation, Commissioning, Start-up, or Service activities of industrial equipment.
- Strong understanding of manufacturing processes, quality systems, and product lifecycle management.
- Experience leading Root Cause Analysis and corrective action programs within complex industrial organizations.
- Knowledge of Quality Management Systems (ISO 9001 or equivalent).
- Ability to coordinate multiple projects and global cross-functional teams simultaneously.
- Demonstrated project management and stakeholder management skills.
- Fluent English and Italian
- Strong analytical, communication, and problem-solving capabilities.
- Technical knowledge of Energy, Oil & Gas, Turbomachinery, Compressors, Gas Turbines, or similar industrial products

Work in a way that works for you

- We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

- Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

- Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

The initial pay range for this position will be EUR 63,000 To 117,000.

The provisions of Contratto Collettivo Industria Metalmeccanica e della installazione di impianti will be applied to this position. Section VI – Titolo IV of that collective bargaining agreement relates to pay.

The Baker Hughes internal title for this role is: Manufacturing Senior Manager - Production Quality