About this role
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Match capacity (drivers) to daily demand (freight) each day.
- Act as a 2 nd level problem solver for issues regarding operations.
- Responsible for minimizing deadhead and cartage expenses.
- Lead operation team of Fleet Managers, Customer service Managers, Account Managers and Accessorial Advisers.
- Ensure Fleet Managers are effectively dispatching drivers, negotiating load assignments and assuring appointments are made and communicated.
- Recognize and record positive perfo rmance of contractors and employees.
- Support Vice President of Operations with managing the departmental budget.
- Assure that service failures are reconciled on a timely basis.
- Evaluate each service failure on loads that originate with specific customers and ensure proper reporting of reason code.
- Assist Fleet Managers & Customer Service Managers with prioritizing each load to be designated as; must move, important, available for choice, set driver aside as hold for dispatch, communicate no load situations and establish call back timing, pre-assigned.
- Service special request needs of Sales and Marketing, Fleet Managers, and Account managers.
- Assist Equipment Control Specialist in trailer control and coordination.
- Proactively support the organizations goals and objectives.
- Develop and maintain customer base.
- Overseeing business process- insuring day to day operations and workflow efficiency.
- Fostering a positive work environment.
- Problems solving & decision Making- identifying and resolving operational issues and implementing solutions to improve performance.
- Prioritize Safety as most important function and insure proper training and adherence to policy.
Qualifications
QUALIFICATION AND EDUCATION REQUIREMENTS:
- 5+ years Intermodal and Management experience
- Knowledge of transportation safety
- The ability to multi-task, make decisions and work in a fast pace environment
- Detail oriented with strong written and oral skills while maintaining effective communication
- The ability to handle stressful situations in a non-confrontational, problem solving manner is required
Demonstrate continuous improvement skills