Container Asset and Recovery Coordinator

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Key Responsibilities

Asset Inventory Management

- Maintain accurate inventory records for all returnable transportation assets across assigned stations and customers.
- Track inventory levels of monotainers, gaylords, pallets, carts, totes, and other reusable equipment.
- Monitor asset balances and identify shortages, surpluses, and inventory discrepancies.
- Conduct regular physical inventory counts, audits, and reconciliations.
- Investigate and resolve inventory variances and missing asset incidents.
- Maintain asset tracking databases, reports, and dashboards.
- Forecast asset requirements and communicate expected shortages or surpluses.

Asset Recovery & Return Programs

- Coordinate all customer container return and recovery programs across the network.
- Schedule and arrange recovery of empty containers and equipment from stations and customer locations.
- Monitor return commitments and ensure customer service level agreements are achieved.
- Identify aged inventory requiring recovery and develop action plans to return equipment promptly.
- Track asset dwell times and implement initiatives to improve recovery performance.
- Reduce replacement costs by minimizing lost, damaged, or stranded assets.

Transportation & Recovery Planning

- Work closely with Dispatch, Linehaul, Operations, and Carriers to arrange asset transfers and returns.
- Create and monitor transportation orders related to container repositioning and recovery activities.
- Coordinate station-to-station asset transfers to balance inventories across the network.
- Maximize trailer utilization by consolidating recovery freight into existing transportation movements whenever possible.
- Track recovery loads and provide live updates to stakeholders.
- Identify opportunities to reduce transportation costs associated with asset recovery and repositioning.

Dock & Yard Asset Management

- Perform regular dock, warehouse, and yard audits to verify asset inventories and locations.
- Operate forklifts and material handling equipment to move, stage, count, and inspect transportation assets.
- Ensure returnable assets are properly staged and prepared for pickup or delivery.
- Coordinate removal of excess inventory and stranded assets from stations.
- Maintain organized, safe, and efficient storage areas for transportation equipment.
- Support station teams during peak periods by coordinating container availability and recovery activities.

Customer & Stakeholder Management

- Act as the primary point of contact for customer container programs.
- Respond to customer inquiries regarding inventory levels, returns, shortages, and recovery plans.
- Provide regular inventory and recovery reporting to customers and internal stakeholders.
- Communicate delays, shortages, inventory concerns, and operational issues in a timely manner.
- Build strong working relationships with customer contacts, station leadership, and transportation providers.
- Escalate issues that may impact customer commitments or operational performance.

Reporting & Analytics

- Produce weekly and monthly reports related to asset inventory, utilization, and recovery performance.
- Analyze trends and recommend process improvements.
- Support continuous improvement initiatives focused on reducing costs and improving asset visibility.

Continuous Improvement

- Identify opportunities to improve container recovery processes and asset utilization.
- Support the rollout of new customer container programs.
- Develop and maintain asset management procedures and best practices.
- Participate in transportation, linehaul, and operational improvement projects.
- Support network initiatives aimed at reducing equipment loss and increasing transportation efficiency.

Qualifications

Education & Experience

- High school diploma or equivalent required.
- Post-secondary education in Supply Chain, Logistics, Transportation, Operations, or Business is considered an asset.
- Minimum 2 years of experience in transportation, logistics, warehouse operations, yard management, inventory control, or asset management.
- Experience working in a fast-paced transportation, parcel, distribution, or logistics environment.
- Experience managing returnable assets, pallets, containers, or equipment recovery programs is considered an asset.

Required Skills & Knowledge

- Valid forklift certification.
- Demonstrated experience operating forklifts and material handling equipment safely and efficiently.
- Strong understanding of dock operations, freight handling, transportation, and warehouse safety practices.
- Strong inventory management and organizational skills.
- Excellent analytical and problem-solving abilities.
- Proficiency with Microsoft Office applications, particularly Excel.
- Experience with Transportation Management Systems (TMS), Warehouse Management Systems (WMS), or inventory tracking systems is considered an asset.
- Strong written and verbal communication skills.
- Ability to prioritize multiple tasks in a fast-paced operational environment.
- Ability to work independently while collaborating effectively across multiple departments.

Core Competencies

- Customer Focus
- Accountability
- Communication
- Organization & Planning
- Teamwork
- Continuous Improvement
- Diligence
- Attention to Detail

Physical & Operational Requirements

- Ability to work in a dock, warehouse, and outdoor yard environment.
- Ability to safely operate forklifts and other material handling equipment.
- Ability to perform regular yard walks, dock audits, and physical inventory counts.
- Ability to lift, push, pull, and move transportation assets when required.
- Comfortable working around trucks, trailers, forklifts, and other industrial equipment.
- Ability to work flexible hours as operational requirements dictate.

What We Offer

- Competitive compensation package.
- Group insurance plan and RRSP program after 3 months.
- Training and professional development opportunities.
- Opportunity to work within one of Canada's fastest-growing logistics networks.
- A collaborative environment where innovation and continuous improvement are encouraged.
- The ability to make a direct impact on customer satisfaction, operational performance, and transportation efficiency.

Location: Mississauga Hub (or designated station location)

Reports To: Linehaul Manager

Department: Linehaul Operations

Position Type: Full-Time, Permanent

Why Join Intelcom | Dragonfly?

- Short- and medium-term growth opportunities
- Comprehensive group insurance
- Group RRSP program
- Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple : If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.