About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana
What you will have an opportunity to do:
SUMMARY
The Steward position works in the kitchen area operating the dishwashing machines and related areas for
cleaning china, glass, silverware, pots, pans, and other utensils in the food and beverage areas. They will
also be responsible for the cleaning of the kitchen areas, including sweeping and mopping floors, trash
removal, and wiping down counter surfaces. The OKANA Resort is part of Pyramid Global Hospitality, a
leading hospitality company that offers career opportunities and has a steadfast commitment to putting
people first.
QUALIFICATIONS
• Previous experience in Stewarding
• Must be conversational in English
• Ability to stand for 7-8 hours per shift.
PERFORMANCE STANDARDS
• CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest
questions or problems in a timely, professional manner.
• PEOPLE: Interact with people according to Pyramid Global Hospitality’s values, which are centered
around putting associates first. Help instill a servant culture which is focused upon partnering and
supporting all members of the team.
• WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and
punctuality; report to work and return from breaks on time; give advance notice when absence is
anticipated; require typical amount of supervision; accept work assignments without complaints.
• PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or crosstrain for other hotel positions; solve routine problems that occur on the job; ask questions when not
sure how to complete something; learn new skills as quickly as most others in the same job.
• SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security,
and emergency procedures; suggest ways to improve safety conditions that reduce or prevent
accidents and injuries; participate on safety committee or other special projects for safety; actively
seek and report potential security risks or hazardous conditions.
• SANITATION: Follow recommended procedures for handling and storing food supplies in order to
control food-borne illnesses and food spoilage; maintain sanitary personal hygiene, maintain local
health department standards and receive a passing score on inspections.
• CLEANING/MAINTENANCE: Meet the hotel standards for cleanliness of food service areas; clean all
assigned areas of the restaurant, lounge or kitchen on schedule; pass most inspections.
ESSENTIAL FUNCTIONS
• Empty and wash garbage cans.
• Maintain a high standard of cleanliness and sanitation in the kitchen.
• Maintain proper storage of dish dollies, glass racks and flatware.
• Maintain work areas clean and organized.
• Report all unsafe conditions immediately.
• Store plates on hot and cold lines for cooks.
• Wash, organize and inventory china, glassware, silverware, utensils, pots and pans per standards.
• Assist in dish set up for banquets.
• Clean and monitor dish machine as needed.
• Help in setting up lunch buffet and happy hour buffet.
• Sweep and mop walk in refrigerators, kitchen areas.
• Understand and provide chemicals and supplies for station.
• Attend all mandatory meetings.
• Cover plate dollies and return all carts to storage area.
• Polish silver and copper.
• Complete other duties as assigned by supervisor to include cross training.
PHYSICAL REQUIREMENTS
• SITTING: Rarely.
• STANDING/WALKING: Constantly. Concrete, tile, linoleum, rubber mats covering tile, carpet, stairs.
• CROUCHING (BEND AT KNEES): Constantly. Lift heavy objects, put supplies and dishes away, lower
shelving in walk-ins and storage areas.
• KNEELING/CRAWLING: Occasionally. Retrieving items from hard to reach places.
• STOOPING (BEND AT WAIST): Constantly. Loading and unloading dishes and supplies.
• TWISTING (KNEES/WAIST/NECK): Constantly. Answering the telephone, reaching for dishing up,
washing pots, running warmers, loading and unloading the dish machine, carts and other racks and
other stocking.
• CLIMBING: Frequently. Putting glasses, pots and silver supplies away; step ladder and stepping stool.
• BALANCING: Frequently. Putting dishes, silver and other supplies away and working by hot equipment.
• LEG/FOOT USE: Rarely.
• REACHING (OVERHEAD/EXTENSION): Frequently. Putting inventory away.
• HANDLING/GRASPING: Constantly. Pots, pans, dishes silverware, glasses, chemicals, soaps, hot
water.
• FINGERING/FEELING: Occasionally.
• PUSHING/PULLING: Constantly. Racks, carts. Average weight up to 100 lbs.; Occasionally. Maximum
weight 200 lbs.
• LIFTING/CARRYING: Constantly. Supplies, plates, pots, pans, glasses, mops, chemicals. Average
weight 50 lbs.; Occasionally. Maximum weight 100 lbs.
• OTHER PHYSICAL DEMANDS: Rarely.
USE OF SENSES
• TALKING IN PERSON: Frequently. Guests, public and other employees.
• TALKING ON TELEPHONE: Rarely. Guests, public and other employees.
• OTHER SPEECH REQUIREMENTS: Rarely.
• HEARING IN PERSON: Frequently. Guests, public and other employees.
• HEARING ON TELEPHONE: Rarely. Guests, public and other employees.
• OTHER HEARING REQUIREMENTS: Rarely.
• NEAR VISION: Constantly. Corrected to 20/40; Hot, sharp objects.
• FAR VISION: Constantly. Corrected to 20/40; Hot, sharp objects.
• DEPTH PERCEPTION: Occasionally. Climbing stairs, using stepladder.
• COLOR VISION: Rarely.
• FULL FIELD VISION: Frequently. Handle all aspects of a busy and active dish room area.
• SMELL: Constantly. Detect potential hazards and odors.
MENTAL REQUIREMENTS
• INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: Frequently. Professionally deal with difficult
situations/people.
• DEADLINES/SHIFT WORK/OVERTIME: Constantly. Meet deadlines as required. Meet multiple priorities
of business demands. Adjust to schedule changes, cover shifts on short notice.
• FLEXIBILITY: Constantly. Work a variety of hours, varied tasks under varied conditions.
• PACE: Constantly. Must change pace as business demands.
• HIGHLY REPETITIVE WORK: Frequently. Same tasks.
• ATTENTION TO DETAIL: Constantly. Cleaning, safety, sanitation.
• OTHER PSYCHOLOGICAL DEMANDS: Rarely.
ENVIRONMENTAL SETTING
• SAFETY REQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED):
Constantly. Safety shoes, utilize proper guards, follow proper safety procedures and use proper lifting
techniques. Maintain security of work area and equipment while maintaining the level of safety
required by the Company and OSHA requirements.
• EXPOSURES (FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Constantly.
Exposed to changing temperatures, slippery floors, bacteria in foods, noise and vibrations.
• OPERATION OF EQUIPMENT/TOOLS/VEHICLES: Constantly. All dish room equipment.
What are we looking for?
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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