Epic Hospital Billing Application Coordinator

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
The Epic Hospital Billing Application Analyst supports Patient Financial Services and revenue cycle operations through the implementation, maintenance, optimization, and ongoing support of Epic Hospital Billing applications.
Working closely with revenue cycle leaders, operational teams, end users, and other Digital/IT partners, the Application Analyst helps ensure Epic functionality effectively supports business and operational needs. Responsibilities include troubleshooting and triaging application issues, supporting break/fix requests, implementing system enhancements, assisting with workflow design, performing routine application maintenance, executing testing, and participating in projects designed to improve revenue cycle operations.
This role is well suited for an individual who combines strong analytical and problem-solving skills with an interest in healthcare technology and revenue cycle operations. The analyst will develop an understanding of Patient Financial Services workflows and translate operational needs into effective Epic solutions.

The successful candidate will also provide responsive, customer-focused support to end users and work collaboratively to identify opportunities for system and workflow improvements.

Essential Functions

• Provides day-to-day application support for Epic Hospital Billing and related Patient Financial Services and revenue cycle workflows.

• Triages application support tickets, investigates reported issues, identifies root causes, and coordinates timely resolution or escalation when appropriate.

• Troubleshoots and resolves break/fix issues affecting Epic Hospital Billing functionality and revenue cycle operations.

• Partners with Patient Financial Services, revenue cycle teams, application teams, and other stakeholders to understand operational needs and translate business requirements into functional application solutions.

• Assists with the design, development, configuration, implementation, and optimization of Epic Hospital Billing workflows and functionality.

• Supports system enhancements by gathering requirements, documenting workflows, evaluating potential solutions, and assisting with implementation.

• Develops and executes testing plans for application changes, enhancements, upgrades, fixes, and other system updates to ensure functionality meets business and technical requirements.

• Performs routine application maintenance and operational support activities necessary to maintain a reliable and effective Epic environment.

• Participates in revenue cycle and technology projects, including application enhancements, workflow improvements, system upgrades, and other initiatives impacting Patient Financial Services.

• Documents application configurations, business requirements, workflows, system changes, testing results, and support procedures.

• Provides training and guidance to end users on Epic Hospital Billing functionality and assists with the development and maintenance of user documentation.

• Runs reports and performs analysis to support application troubleshooting, operational needs, and ongoing system maintenance.

• Collaborates with technical and non-technical stakeholders to identify opportunities to improve workflows, system usability, and operational efficiency.

• Provides high-quality, responsive, and customer-focused support while effectively managing multiple requests and priorities.

• Maintains knowledge of Epic functionality, healthcare revenue cycle processes, and applicable organizational procedures.

• Obtains and maintains required Epic certification(s) in accordance with program requirements.

Qualifications

Hiring Requirements

Education

- Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, Business, or a related field preferred/required based on organizational requirements.
- Relevant professional experience may be considered in lieu of a degree.

Experience

- 0–1+ years of related information technology, application support, systems analysis, healthcare operations, or comparable experience.
- Experience working in a healthcare IT environment preferred.
- Healthcare revenue cycle or Patient Financial Services experience strongly preferred.
- Experience supporting Epic or another electronic health record or healthcare billing system is preferred.
- Previous Epic Hospital Billing experience or certification is a plus but is not necessarily required if the candidate meets Epic certification eligibility requirements.

Knowledge, Skills, and Abilities

- Interest in developing expertise in Epic Hospital Billing and healthcare revenue cycle systems .
- Understanding of, or ability to quickly learn, Patient Financial Services and hospital billing workflows.
- Ability to analyze application issues, troubleshoot problems, and identify appropriate solutions or escalation paths.
- Ability to document business requirements, system requirements, workflows, and business processes.
- Ability to translate operational needs into clearly defined application requirements.
- Strong analytical, critical-thinking, and problem-solving skills.
- Strong interpersonal and communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
- Ability to manage support tickets, maintenance activities, enhancements, and project assignments simultaneously.
- Strong attention to detail and commitment to application quality and accuracy.
- Ability to test application changes and document results.
- Customer-service orientation with the ability to respond effectively to end-user questions and application issues.
- Ability to work collaboratively across Digital/IT, Patient Financial Services, and revenue cycle teams.
- Proficiency with Microsoft 365 and common productivity tools.
- Ability to obtain and maintain required Epic certification(s) as outlined by program requirements.

Additional Job Details (if applicable)

Hybrid Work Model Required

- M-F Eastern Business Hours required

- Working Model: 1x/wk onsite at Assembly Row in Somerville, MA

- A quiet, secure, compliant workspace is required for remote workdays, and will be viewed and confirmed via Microsoft Teams Video on day 1 for all remote and/or hybrid hires

- MGB will ensure that candidates have a HIPAA-compliant workspace (a dedicated, private workspace that is free from distraction and separate from others. Free of dependent care)

Remote Type
Hybrid

Work Location
399 Revolution Drive

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$62,836.80 - $89,762.40/Annual

Grade
5
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:
0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.