About this role
Job Title
Customer Support Associate
Power the Global Hospitality Experience with Amadeus!
Join Amadeus’ Hospitality division and play a key role in connecting technology with outstanding customer service. As a Customer Support Associate, you’ll help hotels around the world deliver smooth and efficient operations every day. You’ll be part of a global, collaborative team focused on service excellence, learning, and continuous improvement.
In this role, you'll
- Provide clear and helpful assistance to customers via phone, chat, and email.
- Diagnose and resolve technical or functional issues, ensuring a positive experience for each interaction.
- Collaborate with internal teams to handle complex inquiries and deliver seamless solutions.
- Suggest improvements to enhance our processes, tools, and customer experience.
- Support ongoing initiatives that strengthen communication and knowledge sharing across the team.
About the ideal candidate
- Experience or interest in Customer Support or service-oriented roles.
- Excellent communication and problem-solving skills, with a collaborative and thoughtful approach.
- Fluent in English (both written and spoken).
- Knowledge of Spanish, German, French, or Italian is valued but not required.
- Familiarity with tools like Salesforce or Microsoft Office—or motivation to learn them.
- Organized and adaptable, able to manage customer requests in a global, fast-paced environment.
- Able to work a Sunday to Thursday schedule as part of our hybrid working model.
- Previous experience in travel, hospitality, or related sectors is considered a plus.
What we can offer you
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
珞 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
#LI-EMEA
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Be aware of recruitment scams
Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.