Operations Assistant CCH

Overview

Opportunities for you!

- Consecutively recognized as a top employer by Forbes, and in 2025 by Newsweek

- Free Continuing Education and certification

- Tuition reimbursement, education programs and scholarships

- Vacation time starts building on Day 1, and builds with your seniority

- Free money toward retirement with a 403(b) and matching contributions

- Great food options with on-demand ordering

- Free parking and electric charging

Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community.

We know that our ability to provide the highest level of care is through taking care of our incredible teams. Learn more on our Benefits page.

## Responsibilities
The Operations Assistant provides entry-level administrative and operational support to the health plan, assisting with a wide variety of tasks that may shift daily based on departmental needs. This role offers exposure to multiple areas of the organization, including Claims, Customer Service, Provider Services, Quality, Finance, and other business functions. The Operations Assistant ensures that assignments are completed accurately, on time, and in compliance with organizational standards, while maintaining flexibility to adapt to changing priorities. This position also requires the ability to maintain regular, reliable attendance and adhere to a consistent in-office schedule during standard office hours.

Key Responsibilities:

Provide operational and administrative support across multiple departments by receiving, sorting, logging, and distributing incoming mail, provider disputes, and claim-related documentation; maintaining accurate filing and tracking systems to support regulatory timelines; coordinating conference room setup and office operations; managing supply inventory; and assisting with routine administrative tasks, data entry, document review, PDF compilation, and special projects. This role serves as a flexible resource to Claims, Eligibility, Provider Services, Finance, Account Management, and other departments as needed, while also supporting organizational events and benefit fairs.
Work Schedule/Location:

- Standard hours are Monday through Friday, 8:00 AM to 4:30 PM. (Some flexibility may be available based on business needs. Alternative schedules such as 7:30 AM to 4:00 PM may be considered, provided work hours and responsibilities are met.)

- Full-Time, Onsite at our Fresno location.

- Occasional travel to other local office locations may be required for document delivery, pickups, or operational support activities. Travel would be infrequent and limited to local CHS facilities.

Ideal Candidate would have:

- Prior healthcare, health plan, or office/administrative experience.

- Working knowledge of Microsoft Office products, especially Excel.

- Strong attention to detail and accuracy.

- Ability to prioritize tasks and manage deadlines.

- Strong organizational skills.

- Flexibility to support various departments and projects throughout the organization.

- Willingness to learn new processes and systems quickly.

Qualifications

Education

- High School Diploma, High School Equivalency (HSE) or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required

Experience

- Experience using Microsoft Office Suite, particularly Excel.

- Experience in claims processing, provider services, member services, health plan operations, or a similar healthcare environment.

- Experience with QNXT or other healthcare systems is a strong plus.

Disclaimers

• Pay ranges listed are an estimate and subject to change.• If any bonuses are noted, they are only applicable to external hires meeting criteria.