Junior Clerk

Company Description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, West Park Healthcare Centre, UHN Reactivation Care Centre and The Michener Institute of Education. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: SEIU Clerical
Number of vacancies:  2
New or Replacement Position: New
Site: UHN Reactivation Care Centre
Department: Nutrition Services
Reports to: Manager, Nutrition Services
Hours: 37.5 hours per week
Wage Range: $25.93 - $27.45 per hour. Start rate non-negotiable.
Shifts: 0700-1500 Monday-Sunday including alternating weekends & Statutory Holidays
Status: Permanent Part-time
Closing Date: November 5, 2026

Position Summary
The Junior Clerk plays a critical role in supporting patient meal service by accurately processing diet orders, menus, and patient preference information using the CBORD system. This position ensures safe, timely, and compliant meal delivery while acting as a key communication link between clinical teams and food service operations.

This position is being recruited to support the Reactivation Care Centre (RCC). Start date will be in December 2026, in alignment with operational readiness, anticipated patient volumes, and the phased implementation of RCC services, and are subject to change based on operational requirements.

Start Date: Pending kitchen renovation completion and tenant occupancy.

Duties

- Process tenant patient menus in CBORD according to prescribed diets, allergies, and preferences
- Maintain and update accurate diet orders, allergy information, and meal service records within CBORD for all tenant groups at the UHN Reactivation Care Center
- Generate and verify tray tickets to support meal assembly and ensure diet accuracy
- Monitor and process diet order changes, admissions, discharges, and preference updates in a timely manner
- Answer phone calls and respond to inquiries from nursing units, dietitians, and patients regarding meal services or diet changes
- Communicate diet concerns or discrepancies to Dietitians and Food Service Supervisors
- Ensure all patient information is handled in accordance with confidentiality and privacy standards
- Support patient satisfaction by addressing meal concerns, preferences, and service issues promptly
- Assist with training, audits, or process improvements within the Diet Office as required

Qualifications

- Knowledge of therapeutic diets and food service operations (hospital experience preferred)
- Adheres to Therapeutic diet orders and understand the potential risks associated with diet inaccuracies, allergens, texture modifications and other nutrition related safety concerns 
- Current Food Handler Certification 
- Experience using CBORD is required
- Strong attention to detail and accuracy in data entry and order processing
- Excellent communication and customer service skills
- Ability to manage multiple tasks in a fast-paced, deadline-driven environment

Additional Requirements

- Ability to work collaboratively with clinical and food service teams to support tenant patient care
- Strong organizational skills and ability to prioritize workload effectively
- Commitment to patient safety, quality, and service excellence
- Adherence to all safety, privacy, and infection control policies

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

- Competitive offer packages  
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/) 
- Close access to Transit and UHN shuttle service 
- A flexible work environment  
- Opportunities for development and promotions within a large organization 
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.