Analyst - Quality Assurance

Ascent, now part of Wesco, is a leading provider of mission-critical facility solutions across North America. With deep expertise in data center development, engineering, and operations, Ascent supports thousands of sites for top-tier clients, delivering reliable performance and innovative technology. As part of the Wesco family, Ascent continues to set the standard for safety, service, and operational excellence in the critical infrastructure sector.

Contributes to the design, development and execution of software tests which verify software meets business or product requirements. Responsible for quality in product development or client engagements, along with improving enterprise or product quality assurance practices and supporting business development activities. Supports quality initiatives and drives continuous improvement across the organization.

Responsibilities:

- Analyze the business requiremetns and technical documation to plan, develop, and implement tests

- Create, execute, track, and maintain manual and automated functional and regression test suites

- Validate front-end workflows and back-end results, including permissions, reporting and data movement.

- Document, prioritize and retest defects in Azure DevOps with clear evidence and expected versus actual results.

- Partner with product owners, developers and users during refinement, delivery, release and post-release validation.

- Maintain practical regression coverage and identify repeatable tests for automation.

- Provide functional support for product questions, incidents and help desk requests.

- Reproduce issues, review data and determine whether the need is support, training, data correction or a software defect.

- Support onboarding, access validation, roles, security testing and user guidance.

- Assist with operational data loads, validation, exception handling and post-load verification.

- Document resolutions and repeatable guidance to preserve support knowledge.

- Participate in refinement, sprint planning, demonstrations, retrospectives and release-readiness activities.

- Identify missing acceptance criteria, data needs, workflow gaps, support impacts and test dependencies early.

- Prepare test data, user scenarios, release notes, support documentation and UAT materials.

- Support implementations, migrations and product transitions by validating data, workflows, permissions and reporting.

- Balance planned delivery and production support while maintaining clear priorities, ownership and follow-through.

- Provide concise updates on testing, defects, support trends and delivery risks.

- Escalate technical, security, data and process issues with complete evidence

Requirements:

- 3+ years of experience in software quality assurance, application support, business systems analysis or a related role.

- Experience testing enterprise web applications and business workflows.

- Experience managing defects, test evidence and work items in Azure DevOps, JIRA or a comparable platform.

- Ability to investigate application behavior using SQL, spreadsheets, logs, APIs or similar tools.

- Understanding of Agile product delivery from requirements through release and support.

- Demonstrated interest in learning and applying AI-assisted testing and automation tools.

- Strong communication, organization and problem-solving skills.

- Ability to manage competing priorities and own issues through resolution.

Working Environment:

- General Office – Work is generally performed within an office environment, with standard office equipment. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

Physical Expectations:

- Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time.

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