Customer Service Representative – On-Site (Dallas)

Dallas, TX · On-site · Full-time · $14.00/hour

Bring your customer service experience to TopView, a growing company offering sightseeing tours, cruises, and seasonal experiences nationwide. From our Dallas office, you’ll help guests across multiple brands and cities through email and live chat.

What You’ll Do

- Handle 100+ customer emails and live chat interactions combined per day while providing clear, accurate, and professional responses.
- Help guests with product questions, reservations, rescheduling, additional guests, cancellations, and refund requests within company policies and approval limits.
- Resolve complaints about delays, service changes, and guest experiences with empathy and practical solutions.
- Support direct and third-party bookings, review booking details and conversation history, and coordinate with operations and management when needed.
- Keep accurate records in Zendesk, follow up on outstanding issues, and prioritize active chats and urgent guest needs.
- Communicate promptly with teammates through internal chat and email, and assist with phone support when needed.

What You’ll Bring

- Previous customer service experience, including email or live chat support in a busy environment.
- Strong written communication, attention to detail, and experience handling complaints and escalations.
- Ability to manage multiple conversations, navigate different systems, and meet daily productivity and quality expectations.
- Good judgment, dependable attendance, and ownership of customer issues through resolution.
- CRM or ticketing system experience; Zendesk, tourism, hospitality, or reservations experience is a plus. English/Spanish bilingual skills are also a plus.

Location & Schedule

This position is on-site at our Dallas office. In-person attendance is required for all scheduled shifts.

Shifts may fall between 7:00 a.m. and 11:00 p.m. Eastern Time (6:00 a.m.–10:00 p.m. Central Time in Dallas) to cover our services. Employees work assigned shifts within this coverage window. Open availability is required based on operational needs, including Friday through Monday, evenings, weekends, and holidays.

Ready to Apply?

Submit your resume highlighting your customer service experience, email/chat workload, and systems used. Applicants must be comfortable with $14.00/hour , the on-site location, and the schedule and daily performance expectations above.