About this role
Main Responsibilities
- Own day-to-day customer requests across chat and email , account questions, licenses, credits, billing basics, and small product inquiries
- Step in where our AI support couldn't resolve the question, and close the loop with a
human touch
- Triage trickier technical issues and hand them to our customer engineers, follow up so nothing falls through the cracks
- Help new users get started: onboarding questions, workspace setup, pointing people
to the right features
- Keep customer records tidy in our CRM and document recurring questions
- Feed what you hear back to the product team, and improve our help center and FAQs so the AI answers better next time
- Spot happy customers ready to grow and unhappy ones at risk.
Core Requirements
- 1–3 years in a customer-facing B2B role customer success, support, account
management, or similar
- Excellent written and spoken English and Lithuanian; clear, warm, and professional in every message
- A genuine service mindset: patience, empathy, and pride in solving things properly,
not just quickly
- Comfortable with modern SaaS tools and curious about AI, you don't need to be an
engineer, but you enjoy learning how the product works
- Organized and self-driven: you can prioritize a busy queue, know when to escalate,
and always follow through
- Hands-on experience with AI tools
- Nice to have: Experience with APIs, SaaS integrations, and explaining technical concepts simply.
Salary range: 1500 - 1900 EUR gross per month
What We Offer
- Professional growth . Internal and external events, online training, conferences, books - everything you need to reach your full potential.
- Health benefits . Private health insurance, online & on-site workouts (LT) / online workouts & sports access card (PL), consultations - to feel and be your best.
- Team spirit . Team buildings and parties with games, shows, tastings, food coupons, gifts - and it's on us.
- More free time . Stay with us and additional vacation days will be added to your calendar.
- Additional paid leave . Additional days are covered by us in cases of illness or special occasions.
- Flexibility . Flexible working time arrangement.