GM-Account Management-OTT & ICSP

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

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VIL is an equal opportunity employer committed to diversifying its workforce.

Role title: Sales Lead – Hyperscalers Segment

Function: Carrier Connectivity Sales

Band: M3

Department: Enterprise - Carrier & Wholesale Business

Reports to: Head, Connectivity Sales Head

Location: Mumbai

Role Purpose : To develop and manage the FLD Business with Hyperscalers, Neoscalers , CDNs and other ICSP players in India and SAARC region, in line with Vi Carrier & Wholesale Connectivity’s short, medium and long term view of the business. To meet organizational objectives of revenue, growth and market-share as well as other strategic gains with Carrier partners. Drive and Orchestrate Capabilities internally in line with the customer requirements and become a Strategic Partner for our customers.

Key accountabilities and decision ownership :

- Achieve Revenue and Growth Objectives as set out in the DB from the large Global Carrier Accounts

- Increase profitable market-share

- Evolve business strategy for set accounts to meet the strategic objectives of the business

- Work with C&C team and provide escalation support in managing and controlling customer receivables

- Drive customers objective with Internal Stakeholder and ensure CXX

- Work with Global teams for addressing Global customer requirements in India and SAARC region

Core competencies, knowledge and experience:

- 15 Plus Years of Experience in Carrier or Enterprise Fixed Line Business, in-depth understanding of Carrier Fixed Data Market in India

- Relationship with Hyperscalers, Neoscalers, CDN and ICSP customers and partners and recognition in the Carrier space

- Understanding of key business aspects like Financial modelling, Technology, fixed line products and services, market evolution and Business Strategy

- Analytical and Communication Skills, ability to manage ambiguity

- Negotiation Skills along with innate understanding of Customer behaviour

- Having lead a team of high performing front line sales account managers

Must have technical / professional qualifications:

- Degree in Management / Engineering or equivalent

DB owned: Revenue ~ Rs 100Cr to start with

New Business ~Rs.50Cr to start with

Key performance indicators:

- Achieve Revenue, Growth and Market-share targets

- CSAT – drive CXX within the set of customer.

- Drive Capability creation internally in line with customer requirements

- Drive customer relationship at all levels to get mindshare and incremental share of wallet and RMS

Direct reports:

Sales Account Manager – 2 to 3

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership