Workplace Experience Program Manager - Meetings & Events

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

The Workplace Experience Program Manager – Meeting & Events leads the team responsible for coordinating and executing executive meetings and events across the client's portfolio, overseeing seamless on-site conference operations from planning through delivery. Reporting on client relationships and leading a team of event coordinators and set-up technicians, the Manager translates the client's meeting and event strategy into flawless execution, delivering high-touch, memorable experiences that exceed expectations. This client-facing role demands exceptional customer service, communication, and leadership skills, along with the attention to detail and sound judgment needed to manage complex, fast-moving priorities in support of senior executives.

Key Responsibilities

Team Leadership and Development

●        Directly supervise and develop a team of event coordinators and event technicians, including hiring, scheduling, coaching, and performance management

●        Assign staff to events based on complexity, executive sensitivity, and site requirements

●        Build cross-training and coverage plans to ensure team capacity during high-volume or peak periods

●        Facilitate onboarding and ongoing training programs, including customer experience standards for new and existing team members

Client Relationship Management

●        Build and maintain strong relationships with the client’s business units to understand their goals, priorities, and expectations for the meeting and events program

●        Serve as the primary point of contact and central authority among internal stakeholders, outside vendors, and site management

●        Collect and integrate feedback from business line stakeholders and event attendees into ongoing service improvement

Strategy Execution and Operations

●        Translate the client’s established meeting and event strategy into detailed operational plans, timelines, and staffing assignments

●        Maintain full accountability for the flawless execution of executive-level meetings and events, including AV and conference technology coordination, space and resource booking, catering logistics, and vendor coordination

●        Develop contingency and risk mitigation plans for executive events, including confidentiality protocols and backup procedures for VIP attendees

Performance and Continuous Improvement

●        Establish achievable performance goals and key metrics aligned with client objectives to measure and enhance the meeting and events program

●        Maintain awareness of meeting and event trends, technologies, and best practices, and propose improvements where appropriate

Knowledge, Skills & Abilities

Required

●        Bachelor's degree in hospitality management, business administration, or a related field, or equivalent combination of education and relevant work experience

●        5 or more years of experience in corporate event management, conference services, or hospitality operations

●        Prior experience directly managing or supervising a team

●        Proficiency with AV and conference technology, room and resource booking systems, and standard office productivity tools (e.g., Microsoft Office or Teams)

●        Strong written and verbal communication skills, with demonstrated ability to interface directly with senior executives and client stakeholders

●        Experience supporting executive-level or VIP events, including protocol and confidentiality requirements

Preferred

●        Certified Meeting Professional (CMP) designation or equivalent industry certification

●        Experience working within an outsourced or third-party facilities/workplace experience environment

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

120,000.00 – 145,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –San Francisco, CA

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our  Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.