Clinic/Practice Assistant, Neurology

Site: Mass General Brigham Medical Group Western Massachusetts, Inc.

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Job Summary
Full-Time | 40 Hours | Monday–Friday | Northampton, MA

Join a collaborative Neurology practice where Clinic/Practice Assistants play an important role in supporting patients with neurological conditions and partnering closely with providers throughout the care experience. We are seeking a full-time Clinic/Practice Assistant to support our team onsite at 22 Atwood Drive in Northampton, MA. The schedule for this position is Monday through Friday, 8:00 a.m. to 4:30 p.m.

What You’ll Do
As a Clinic/Practice Assistant in Neurology, you will perform administrative and clinical-support functions that keep our practice running smoothly and efficiently, working under general supervision. You will handle duties related to patient visits, including scheduling, check-in, and check-out, and help ensure patients feel welcomed and supported while the practice maintains efficient daily operations.

This position does not require direct patient care.

Key Responsibilities
• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as “Super User” for scheduling, registration, and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications

Qualifications

- Education: High School Diploma or equivalent required. Experience cannot be accepted in lieu of a degree.
- Licenses and Credentials: Certified Medical Administrative Assistant (CMAA) – Data Conversion – Various Issuers preferred.
- Experience: Office experience, 2–3 years required.
- Proficiency with all Office Suite applications, with knowledge of office operations and standards and an understanding of office procedures, including filing, copying, scanning, printing, and faxing.
- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
- Ability to communicate effectively in writing as appropriate for the needs of the audience, and to talk with others to convey information effectively.
- Ability to understand written sentences and paragraphs in work-related documents, correspond and communicate with others clearly and effectively (including composing/editing e-mails, memos, and letters), and take complete and accurate messages.
- Ability to manage one’s own time and the time of others.
- Well-organized with good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Why Join Mass General Brigham?

Our employees are our most important resource. We offer a comprehensive, contemporary, and highly competitive benefits package designed to support you and your family, including:

- Medical, dental, and vision insurance
- A robust retirement savings program
- Generous paid time off
- Tuition assistance and professional development support
- Additional employee perks

Ready to make a difference? Join a supportive team where your work helps create an exceptional experience for patients every day. Come be part of the world’s most powerful force in medicine—where every role matters in changing lives.

Remote Type
Onsite

Work Location
22 Atwood Drive

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
- /

Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:
1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.