Digital Workplace Engineer

Reporting to the Senior Manager, Corporate Technology Services, the Digital Workplace Engineer is a technical manager accountable for the Desktop Engineering service that the managed service provider (MSP) delivers for AMETEK. In this role you will ensure the MSP meets contractual requirements and service levels, and acts as the quality gate by testing and validating changes to the endpoint environment (Microsoft Intune, MDM and Tanium) before they move to production. The Digital Workplace Engineer also serves as AMETEK's technical authority for end-user computing and the primary link between the MSP, IT Architecture and Cybersecurity.

POSITION RESPONSIBILITIES:

- Manage the MSP Desktop Engineering service against contractual requirements (approx. 40%): monitor SLAs, KPIs, deliverables and staffing; lead service reviews; document performance gaps and drive corrective action; support contract renewals and change requests.

- Perform quality assurance on MSP work (approx. 30%): define test and acceptance criteria; test and validate changes, policies, packages and updates in non-production before release; approve or reject production changes; confirm outcomes after deployment.

- Provide technical direction for the endpoint platform (Intune, MDM, Tanium): review MSP designs and configurations, validate against AMETEK standards, and step in hands-on for complex issues as needed.

- Own escalations for major incidents and recurring problems; ensure the MSP completes root cause analysis and permanent fixes.

- Define and maintain endpoint standards (OS and application baselines, images, lifecycle) in alignment with IT Architecture, and hold the MSP to them.

- Partner with Cybersecurity to ensure patching, configuration and vulnerability remediation requirements are met, and that audit and compliance evidence is available for regulated business units.

- Report service performance and risks to IT leadership; coordinate acquisition integrations and migrations that affect end-user devices.

REQUIREMENTS:

- Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent experience.

- 7+ years of enterprise endpoint or desktop engineering experience, including 3+ years managing a vendor or outsourced service against contractual SLAs.

- Working knowledge of Microsoft Intune, MDM (Windows, iOS/Android, macOS) and Tanium sufficient to review, test and challenge MSP work.

- Experience designing and running test plans, change validation and release acceptance for production environments.

- Familiarity with Entra ID, Windows 10/11 and PowerShell; ITSM incident and change processes (ServiceNow preferred).

- Preferred certifications: Microsoft 365 Endpoint Administrator (MD-102), Tanium certification, ITIL Foundation.

OTHER SKILLS & COMPETENCIES:

- Strong verbal and written communication skills

- Self-starter with strong organizational skills, ability to multitask and attention to detail

- Ability to communicate with all level of management including senior executives

- Proven ability to work independently as well as in a team environment

- Strong vendor and contract management skills, including holding external providers accountable to agreed service levels

- Ability to translate technical detail into concise updates for IT leadership

- Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

TRAVEL: 10% or less (occasional site visits)

Applicants must have the legal right to work in the United States on a full-time basis without the need for employer sponsorship now or in the future. The Company cannot offer employment to F-1 (student) visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.

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