Office Coordinator

Why Work for Riverside Cemetery, Forest Lawn Mausoleum, Westminster Cemetery, and Park Lawn Cemetery ?

Service

- At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.

- Work with leading experts in the funeral and cemetery profession.

Benefits

- Retirement Plan options available for Full-Time employees along with a Company Match.

- Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.

- Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Culture

- We value honesty, courage, integrity, ethical behavior and the development of personal growth.

- We are rooted in the communities to provide a personal touch to every family we serve.

- We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Position Status

- This is a newly created position to support the continued growth of the organization.

Compensation

- Eligibility for base pay of $50,000 annually, commensurate with experience and skillset.

Summary/Objective

This role serves as the primary administrative support professional for the business and is often the first point of contact for families, visitors, vendors, and community members. The Office Coordinator offers compassionate customer service while coordinating a variety of administrative functions that support daily business operations.

Essential Functions

- Tracks and orders office supplies while maintaining appropriate inventory levels.

- Coordinates service schedules, meeting calendars, and room reservations as needed.

- Assists with payment processing and maintain accurate records of transactions.

- Supports accounts payable, invoicing, and other basic bookkeeping functions when required.

- Monitors office equipment and coordinates service or repairs as necessary.

- Ensures administrative processes are completed accurately and on time.

- Prepares, processes, and maintains client files, records, and documents with a high degree of accuracy.

- Enters and updates information in company systems and databases.

- Assists families with forms, paperwork, permits, and other administrative requirements as directed.

- Generates reports, correspondence, and documents as needed.

- Maintains electronic and physical filing systems.

- Supports managers and funeral home staff with administrative projects and operational tasks.

- Serves as the first point of contact for incoming calls, emails, and walk-in visitors.

- Greets families, guests, and vendors with professionalism, empathy, and respect.

- Answers questions, provide information, and direct inquiries to the appropriate team members.

- Schedules appointments and assist with meeting coordination.

- Receives and distributes incoming mail, deliveries, and correspondence.

- Maintains a welcoming, organized, and professional reception area.

- Collaborates with funeral directors, cemetery staff, administrative personnel, and leadership to ensure smooth daily operations.

- Provides coverage for reception and other administrative functions as business needs dictate.

- Participates in special projects and process improvement initiatives.

- Perform other duties as assigned.

Competencies

- Communication Proficiency.

- Teamwork Orientation.

- Detail Orientation.

- Thoroughness.

- Customer Service Orientation.

- Time Management.

Required Education, Experience, Certifications and Licensure

- High School Diploma or equivalent.

- 1 - 2 years of administrative or bookkeeping experience.

- Valid state issued drivers license in good standing and acceptable driving record.

Preferred Education, Experience, Certifications and Licensure

- Experience in a funeral home, cemetery, healthcare office, hospitality environment, or a high-volume administrative setting preferred.

Additional Eligibility Qualifications

- Ability to read, write, and speak English fluently. Bilingual is a plus.

- High degree of proficiency in Microsoft Office Suite (Outlook, Excel, Word, Access and Power Point) required.

- Working knowledge of basic accounting principles

- Proficient with multi-line phone systems and general office equipment

- Strong analytical, troubleshooting, and problem-solving skills.

- Strong written and verbal communication skills.

- Ability to manage deadlines, work on multiple assignments and prioritize each assignment as necessary.

- Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally

- Demonstrated aptitude for understanding system-based processing and controls.

- Strong analytical skills and attention to detail.

- Must be able to work independently and as a team player.

- Strong interpersonal and communication skills required.

- Work in a fast-paced, growth-oriented organization.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

- The duties associated with this position are generally performed in an indoor office setting.

- Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.

- Equipment used to perform the essential function of this position includes, but is not limited to computer, fax, copier, merchant terminal, multi-line phone system, personal or company owned vehicle.

- Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds and may be required to lift to 100 pounds.

- This position may also require reaching, pushing and pulling.

- This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is considered: Low

- Overtime is sometimes necessary or required.

Travel

- This position may require up to 10 percent out of area and overnight travel.

- Travel is primarily local occurring during the business day only.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.