Director, Salesforce Platform & Delivery

## Position Summary

In this newly created position as the Director, Salesforce Platform & Delivery, you will provide strategic and operational leadership for the enterprise Salesforce ecosystem supporting Sales, Service, Field Service, Marketing, Experience, Revenue, analytics, integration, and AI-enabled capabilities. You will lead the architecture, design, delivery, release, security, governance, and ongoing support of scalable Salesforce solutions while managing a growing global team. You will establish the Salesforce Center of Excellence and be responsible for the AI governance model, ensuring strong data stewardship, ethical and compliant use of AI, measurable business value, platform reliability, and alignment with enterprise architecture and business strategy. You will own portfolio prioritization, delivery performance, vendor accountability, risk management, adoption, and financial stewardship across Salesforce initiatives.

*This position is located in Mentor, Ohio with the opportunity for a hybrid work schedule.

## What You'll Do As a Director, Salesforce Platform and Delivery

- Defines and executes the enterprise platform strategy, roadmap, operating model, standards, and investment priorities in alignment with business and IT strategy.
- Establishes and leads a Center of Excellence with governance for architecture, solution design, data, integrations, security, environments, DevOps, testing, release management, documentation, and support for the area of responsibility.
- Provides design authority and ensures solutions are scalable, supportable, secure, compliant, reusable, and aligned with enterprise architecture standards.
- Oversees environment strategy, source control, continuous integration and delivery, code quality, technical debt, backup and recovery readiness, release scheduling, and production integrity.
- Ensures identity, access, data protection, auditability, segregation of duties, and regulatory requirements are addressed throughout the solution lifecycle.
- Maintains awareness of product direction, licensing, platform limits, emerging capabilities, and ecosystem trends; recommends adoption when business value and readiness are demonstrated.
- Owns the application portfolio delivery framework from intake and prioritization through architecture, design, build, test, deployment, stabilization, adoption, and ongoing support.
- Leads integrated planning across business product owners, program leaders, enterprise architecture, cybersecurity, data, integration, infrastructure, quality, and change management teams.
- Establishes delivery metrics and executive reporting for roadmap progress, value realization, quality, risk, capacity, cost, adoption, platform health, and service performance.
- Implements consistent entry and exit criteria, architecture and security reviews, testing evidence, cutover readiness, go/no-go decisions, incident management, root-cause analysis, and continuous improvement.
- Provides responsible AI oversight for product AI capabilities.
- Ensures AI-enabled solutions are deployed only with clear business ownership, defined outcomes, appropriate controls, approved data use, testing, monitoring, and measurable value.
- Manages strategic partners and vendors, statements of work, delivery commitments, service levels, quality, staffing, contract performance, and knowledge transfer while retaining internal platform ownership.
- Plans and manages operating and capital budgets, forecasts resource needs, optimizes licenses and partner spend, and communicates investment tradeoffs and expected return.
- Manages a global team of employees, consultants, and managed service partners.
- Creates an inclusive, accountable, and highly engaged team culture focused on customer outcomes, technical excellence, collaboration, and continuous improvement.
- Advises executives and business process owners on platform capabilities, solution feasibility, process standardization, data readiness, delivery options, risks, costs, and expected value.
- Develops and maintains a strong business relationship in multiple areas such as - Sales, Service, Marketing, Customer Operations, Finance, Legal, Compliance, Data, Security, and other business and IT leaders.
- Drives stakeholder alignment, adoption, change readiness, training, support transition, and sustained use of delivered capabilities.
- Supports acquisition integration and business transformation by defining scalable Salesforce patterns, migration approaches, governance, and adoption plans.
- Conducts business process analysis, needs assessments, and preliminary cost/benefit analysis.

## The Experience, Skills and Abilities Needed

Required:

- Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Technology, or a related field. Master’s degree preferred.
- 18+ years of progressive experience in enterprise applications, cloud platforms, solution delivery, architecture, engineering, or technology operations.
- 10+ years of people leadership experience, including responsibility for global, matrixed, or partner-supported technical teams.
- 7+ years of Salesforce platform experience, including leadership across multiple clouds, business domains, or enterprise programs.
- Experience implementing Sales Cloud and Service Cloud is required.
- Demonstrated experience leading large-scale digital transformation, legacy platform migration, global rollout, or enterprise modernization programs.
- Experience establishing platform governance, a Center of Excellence, architecture standards, release governance, and product or portfolio operating models.
- Experience overseeing solution, technical, data, security, and integration architecture for complex cloud ecosystems.
- Experience with Salesforce delivery lifecycle practices, including Agile delivery, DevOps, automated testing, environment strategy, release management, incident management, and production support.
- Experience governing AI-enabled business solutions, including data readiness, approved use cases, human oversight, testing, monitoring, and responsible AI controls.
- Experience managing budgets, workforce plans, vendor contracts, statements of work, licensing, managed services, and executive-level portfolio reporting

Preferred:

- Experience in one or more of the following: Field Service Cloud, Marketing Cloud, Experience Cloud
- Salesforce certifications preferred

## What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

Market Competitive Pay
Extensive Paid Time Off and (9) added Holidays
Excellent Healthcare, Dental and Vision Benefits
Long/Short Term Disability Coverage
401(k) with a company match
Maternity and Paternity Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuition Reimbursement and continued education programs
Excellent opportunities for advancement in a stable long-term career

#LI-KK1

Pay range for this opportunity is $150,000 - $176,000. This position is bonus and LTI eligible. Pay range for this opportunity is $150,000 - $176,000. This position is bonus and LTI eligible.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.  Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com .

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.