About this role
Working closely with Operations, Engineering, Product, and Infrastructure teams, the Systems Engineer 2 (IC2) will be responsible for supporting, maintaining, and optimizing enterprise Citrix infrastructure and virtual application delivery environments supporting Oracle Health customers.
The ideal candidate should have hands-on experience with Citrix Virtual Apps and Desktops , Windows Server administration, Active Directory, Group Policy (GPO), virtualization technologies, and networking fundamentals . The role requires strong troubleshooting capabilities, experience supporting production environments, and the ability to resolve standard technical issues independently while following established policies and procedures.
The position involves providing Citrix prod support for Oracle Health customer environments, ensuring system availability, operational stability, performance, and security. Key activities include incident and service request management, monitoring, system administration, troubleshooting, software updates, patching, upgrades, and customer change management.
The successful candidate will also support Oracle Applications and legacy applications, respond to application-related service requests, coordinate testing of application releases, document defects, and collaborate with IT and Development teams to resolve issues. The role may include user training, application access administration, reporting, and participation in operational meetings as required.
The candidate will contribute to root cause analysis (RCA), on-call support, automation initiatives, technical documentation, and continuous improvement activities aimed at improving service reliability and reducing operational effort.
This role requires effective communication, strong analytical skills, and the ability to work collaboratively in a fast-paced, customer-focused Citrix environment.