About this role
Job Summary: We are seeking a skilled service coordinator with a background in customer service to join our team. This individual would be responsible to communicate with customer and process customer equipment received for service.
Responsibilities:
- Receives and processes units in Oracle/CRM software.
- Arrange for movement of customer's equipment to other Fluke Labs or local vendors.
- Review customer purchase order for services required.
- Performs QA Verification of items returning from US labs before sending back to customer.
- Respond to customer inquiries over calls or emails/dynamics tickets regarding job status, review with management or technician and relay to customer as required.
- Follows-up with customer about the orders waiting for approval/method of payment.
- Perform other related duties as assigned.
Qualifications: .
- Associate’s degree in Business/Science and/or equivalent work experience.
- Minimum 1-2 years of experience as customer service or service coordinator in a fast paced environment.
- Proven ability to communicate well with internal and external customers via phone and email.
- Excellent written and oral communication skills, excellent organizational skills.
- Good computer skills with focus on Word, Excel, Outlook, CRM and ERP systems.
- Able to routinely lift up to 50 lbs.
- Good attitude. Meticulous attention to detail. Works well in a team setting.
- Good work ethics and willingness to learn and succeed.
Preferred:
- Experience as service coordinator in a calibration lab setting.