Community Association Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .

Job Description

The Community Association Manager is responsible for the day-to-day management and overall supervision of a portfolio of condominium and homeowners associations. The manager serves as the primary point of contact for Boards of Directors and works closely with homeowners, vendors, contractors, and Soniat Realty/Associa team members.

This position requires strong organization, communication, financial oversight, and problem-solving skills. The Community Association Manager is expected to be proactive, responsive, and capable of managing multiple associations, priorities, and deadlines while delivering a high level of service to our clients.

About Soniat Realty

For 50 years, Soniat Realty has been part of the Greater New Orleans real estate community. Founded in 1976, the company has grown from a family-founded real estate firm into a trusted provider of community association management, residential property management, leasing, and real estate services. Today, Soniat Realty manages more than 1,000 residential rental units and more than 30 condominium associations throughout Greater New Orleans.

Our approach combines local knowledge and personal service with the resources and support of Associa, a leader in community association management. This allows our team to maintain the relationships and hands-on approach of a local New Orleans company while benefiting from the tools, systems, training, and resources of a larger global organization.

At Soniat Realty, we believe great property management starts with great people. We value responsiveness, expertise, professionalism, integrity, and follow-through. Our Community Association Managers are more than administrators. They are trusted partners to the Boards and communities they serve.

We are proud of our history in New Orleans, but we are equally focused on where we are going. We continue to invest in our people, technology, and management practices to provide better service to our clients and create opportunities for our team members to grow.

If you are looking for a career where you can build relationships, solve problems, take ownership, and make a visible difference in the communities you manage, we would like to meet you.

Board & Client Management

- Serve as the primary management contact and trusted resource for assigned Boards of Directors.

- Develop strong working relationships with board members, homeowners, vendors, and other association stakeholders.

- Attend board meetings, annual meetings, community meetings, and other meetings as required by the management agreement.

- Prepare meeting agendas, management reports, action-item lists, and supporting materials for board meetings.

- Assist Boards in implementing approved decisions, policies, projects, and priorities.

- Provide practical recommendations to Boards regarding association operations, maintenance, budgeting, governance, and long-term planning.

- Maintain regular communication with Board members regarding association activities, open items, projects, and significant issues.

Property & Operational Management

- Conduct regular property inspections and community walk-throughs.

- Identify maintenance concerns, covenant violations, safety concerns, and other operational issues requiring attention.

- Coordinate maintenance, repairs, inspections, and vendor services.

- Manage routine maintenance and special projects from initial scope through completion.

- Coordinate bids and Requests for Proposals (RFPs), assist Boards with vendor selection, and monitor vendor performance.

- Maintain association records, contracts, property information, and operational files.

- Coordinate Architectural Review applications and community inspections as applicable.

Financial Management

- Review monthly association financial statements and provide management commentary or summaries to the Board.

- Assist in the preparation of annual operating budgets and long-term financial planning.

- Monitor association expenses against approved budgets and identify significant variances or financial concerns.

- Monitor owner delinquency and collection activity and coordinate appropriate follow-up.

- Oversee accounts payable processes in accordance with Soniat Realty and Associa procedures.

- Assist Boards in evaluating significant repairs, reserve expenditures, and capital improvement projects.

Governance & Compliance

- Manage associations in accordance with their governing documents, management agreements, established policies, and applicable requirements.

- Coordinate required association notices, annual meeting materials, disclosures, and owner communications.

- Work with association legal counsel, insurance professionals, accountants, engineers, and other professional advisors when necessary.

- Keep Boards informed of significant legal, insurance, compliance, collection, or operational matters affecting the association.

- Maintain appropriate confidentiality and discretion when handling association and homeowner information.

Communication & Customer Service

- Provide professional and responsive communication with Board members and homeowners.

- Respond to inquiries and concerns in a timely and solutions-oriented manner.

- Help explain association policies, procedures, responsibilities, and Board decisions to homeowners when appropriate.

- Manage difficult conversations and conflicts professionally and calmly.

- Ensure important issues are documented, communicated, and followed through to resolution.

Management Systems & Administration

- Maintain accurate association, homeowner, vendor, and property information within company management systems.

- Maintain association calendars, action-item lists, project tracking, inspection records, contracts, and other management tools.

- Utilize Soniat Realty and Associa systems and processes to effectively manage assigned communities.

- Maintain organized electronic and physical association records.

- Supervise or coordinate with support staff assigned to the association as appropriate.

- Perform other duties as assigned.

Requirements

Knowledge, Skills & Abilities

- Strong organizational and time-management skills.

- Excellent written and verbal communication skills.

- Strong customer service and relationship-management skills.

- Ability to manage multiple associations, projects, deadlines, and competing priorities.

- Ability to independently identify problems and follow issues through to resolution.

- Strong attention to detail and follow-up.

- Ability to read and understand association governing documents, contracts, financial reports, and business correspondence.

- Working knowledge of condominium and homeowners association operations.

- Understanding of the respective roles of the Board of Directors, Community Association Manager, homeowners, and management company.

- Ability to work effectively with Boards, homeowners, vendors, attorneys, accountants, engineers, contractors, and other professionals.

- Ability to professionally manage conflict and difficult conversations.

- Ability to maintain confidentiality and exercise sound judgment.

- Proficiency with Microsoft Outlook, Word, Excel, and other standard business technology.

- Comfortable learning and utilizing property and association management software.

- Self-motivated, proactive, dependable, and team-oriented.

Education & Experience

- Bachelors degree preferred.

- Community association, property management, real estate, hospitality, or related client-service experience preferred.

- Previous community association management experience is preferred but not required for candidates with strong transferable management skills.

- Professional community association credentials are preferred or may be required as the employee progresses in the position.

Working Conditions

- Professional office environment with regular interaction with clients, homeowners, vendors, and team members.

- Regular travel throughout the Greater New Orleans area to assigned properties.

- Attendance at evening Board and association meetings is required.

- Periodic on-site property inspections and community walk-throughs.

- Ability to respond appropriately to time-sensitive association matters.

What Success Looks Like

Successful Community Association Managers at Soniat Realty:

- Respond quickly and communicate clearly.

- Stay ahead of issues rather than simply reacting to them.

- Keep Boards informed without overwhelming them.

- Follow through on commitments and action items.

- Understand the financial condition and physical needs of their communities.

- Develop productive relationships with Boards, homeowners, vendors, and coworkers.

- Use technology and strong processes to manage communities efficiently.

- Bring solutions and recommendations to the Board, not just problems.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.