Veteran Care Navigator

Job Description:

Job Title: Veteran Care Navigator

Location: Springfield, MO

Department: Adult Community Services

Employment Type: Full-time

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Job Summary:

The Veteran Care Navigator provides in-person peer support to veterans and members of the armed services, helping individuals access behavioral health services, transition smoothly between levels of care, and connect with valuable community resources. This role strengthens Certified Community Behavioral Health Clinic services through veteran outreach, education, advocacy, care coordination, and trauma-informed support. Join a compassionate, collaborative team committed to creating a safe, supportive network that empowers veterans and their families throughout recovery.

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This position offers…

- Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
- Mileage Reimbursement – Company paid for work functions requiring travel
- Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
- Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
- Additional Perks & Benefits - Scroll down to bottom of this post to learn more

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Key Responsibilities:

- Provide in-person peer support, recovery education, advocacy, and targeted case management to veterans and members of the armed services using trauma-informed, person-centered, and shared-decision-making approaches.
- Connect veterans and their families with outpatient counseling, Veterans Affairs health providers, System programs, and other community-based resources that address their individualized needs.
- Build collaborative relationships with veteran-serving organizations, community partners, funders, and internal stakeholders to increase awareness of CCBHC services and facilitate referrals into care.
- Engage eligible individuals and their families in available services while identifying and addressing barriers through brief, solution-focused emotional support.
- Coordinate care across intensive and community-based behavioral health settings to support continuity of care, successful transitions, and meaningful client engagement.
- Assess safety risks, including danger to self or others, and provide appropriate safety management interventions, referrals, and linkages until the individual is stabilized or in a safe environment.
- Collaborate with CCBHC clinical teams and leadership to ensure individuals remain connected to treatment, recovery supports, and other needed resources.
- Support the development and continuous improvement of CCBHC programs, workflows, documentation practices, resource databases, and provider networks.
- Deliver services and maintain documentation in accordance with quality standards, contractual requirements, key performance indicators, applicable regulations, and CCBHC core service obligations.

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Education, Experience, and/or Credential Qualifications:

- Bachelor’s degree in a human services field or five years of experience in the behavioral health field.
- Military veteran status is required.
- State Certified Veteran Support Specialist credential or willingness and ability to obtain certification upon hire.

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Additional Qualifications:

- Demonstrated military cultural competency and a strong understanding of veteran-serving organizations, community resources, and services available within and outside the CCBHC.
- Engaging, energetic, and professional approach to building productive relationships with clients, families, colleagues, and community partners.
- Strong customer service, professional etiquette, teamwork, time-management, and prioritization skills.
- Ability to navigate complex situations, solve problems, and make effective decisions.
- Effective written, verbal, in-person, and virtual communication skills.
- Ability to attend in-person meetings.
- Successful completion of required criminal record, driving record, and abuse and neglect screenings.

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Physical Requirements

Sedentary work requiring the ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. The position involves sitting most of the time, with occasional walking or standing for brief periods.




Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.



Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.