About this role
Essential Duties and Responsibilities
The following and other duties may be assigned as necessary:
- Greet and welcome guests, ensuring a warm and professional first impression that aligns with the Jamul Casino Resorts hospitality standards
- Manage the full guest registration process, including handling reservations, confirming stays, and collecting necessary guest information such as contact details and length of stay.
- Seamlessly execute all check-in and check-out procedures while maintaining accuracy and efficiency to minimize wait times and enhance the guest experience.
- Proactively assist with creating a memorable stay for our guests by providing detailed information on available rooms, rates, amenities, and local attractions.
- Verify payment methods, process credit card authorizations, and ensure accuracy in guest billing and tracking records.
- Address guest inquiries, complaints, and issues in a prompt, courteous, and professional manner, ensuring timely resolution and guest satisfaction.
- Collaborate with housekeeping and other departments to ensure all rooms are clean, well-maintained, and ready to meet the needs of each guest.
- Coordinate group reservations, VIP services, and personalized arrangements for special events or occasions, ensuring a seamless experience for our guests.
- Actively upsell hotel amenities, such as dining options and spa services, to enhance the guest experience.
- Maintain accurate records of bookings, reservations, and payments using the propertys management systems.
- Approach problem-solving with a proactive mindset, anticipating potential challenges, and addressing issues before they affect the guest experience.
- Stay readily available and approachable to all guests, fostering a welcoming and supportive environment throughout their stay.
- Communicate effectively with guests, team members, and managers, confidently responding to questions and offering solutions that reflect the resorts commitment to excellence.
- Adhere to our AAA standards and follow them during each interaction consistently.
- Think outside the box to wow our guests with thoughtful and anticipatory gestures.
- Adheres to all grooming standards as outlined by leadership
- Participate in trainings to develop self
Requirements / Qualifications / Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 1+ years experience as a Hotel Front Desk Agent
- 1+ years experience in guest service
- Experience with Property Management Systems (PMS) such as Infor HMS, SRH preferred
- Must have excellent verbal and written communication skills.
- Proficient in handling cash, credit card transactions, and maintaining accurate financial records.
- Strong organizational skills with attention to detail in managing guest information, reservations, and payments.
- Familiarity with basic computer skills, including proficiency in MS Office (Word, Excel)
- Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
- High school diploma or equivalent
- Must be able to acquire and maintain an appropriate gaming license.