Delivery Manager - Systems & Software Services

The Delivery Manager is responsible for the overall delivery of Actalent Services solutions to clients as well as building and managing delivery operations. The Delivery Manager (DM) is responsible for meeting the strategic objectives including growth, customer satisfaction, and program KPIs. The DM provides leadership and direction to program/project teams and ensures that all projects meet their cost, quality and timing requirements while building a robust operation to support our customer needs. This role is central to maintaining and growing relationships with key customer stakeholders and for providing overall governance for the engagement and will serve as an escalation point for technical, customer and personnel issues. The DM interfaces with customer at multiple levels, including executive level. Success in this role requires proven technical expertise combined with business acumen to deliver technical and business solutions that improve productivity and lower overall engagement costs.  Responsibilities

- Direct and manage the overall operations for the account/location(s) assigned with overall responsibility for growth and gross profit, client stakeholder management and overall client satisfaction
- Provide overall governance for the engagement and ensure that the terms of the MSA are met by building relationships with key client stakeholders, engaging in periodic dialogue with the key stakeholders to align strategic and tactical objectives, managing expectations, scheduling and leading periodic business reviews with client management and providing timely reports and updates to Actalent Services management
- Maintain, monitor, and manage program budgets; plan, control and allocate resources required to meet program requirements
- Build and maintain strong client relations at all levels of the organization
- Work with clients technical stakeholders to facilitate workflow development, project scope development and risk assessment, issues resolution and work forecasting and planning
- Provide direction and innovation in service and/or process improvement, cost reduction and recommendations for business process optimization and profit improvement
- Build and oversee teams at multiple sites/locations to ensure consistency of services, compliance with client processes and standards and responsiveness to both client and colleague requirements
- Develop and implement colleague performance and development plans to meet individual development and growth, and overall program goals; includes primary responsibility for consultant management including overall hiring and termination decisions
- Ensure compliance with clients training and policy requirements
- Work with the Actalent Services support groups to build robust systems and processes for performance management, billing and invoicing, operational support and training and development
- Maintain awareness for additional business opportunities and support pursuit of future business through quality results and escalation to internal stakeholders when additional business opportunities may present themselves

Additional Skills & Qualifications

- Bachelor's degree in engineering discipline required
- Minimum 10 years of professional experience relative to aerospace & defense client delivery
- Minimum of 10 years of management experience delivering projects, program and/or overseeing engineering operations
- PMP certification preferred; proven knowledge of project management methods required
- Minimum of 10 years of experience managing professional services delivery of engineering solutions from definition through execution
- Minimum of 10 years of people management experience of large teams including training, development, mentorship and day-to-day responsibility of technical/engineering teams, both on-site and remotely
- Professional experience in engineering services environments with bundling and customizing offerings to create customer value and maximize engagement profitability; technical solution management and strategic solution outsourcing expertise required Industry experience in Industrial Products with semiconductor segment experience is a plus.
- Proven expertise in building, growing and expanding operations and/or large customer account(s) Proven written, oral and presentation skills and the ability to conduct meetings with high-level decision makers
- Ability to effectively communicate and partner across globally distributed cross-functional teams and roles in virtual environment
- Highly proficient in PC applications- MS Office suite of tools a must
- Ability to travel to client sites as needed, up to 40%

Job Type & Location This is a Permanent position based out of West Palm Beach, FL.
Pay and Benefits
The pay range for this position is $100000.00 - $180000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. 20 days paid time-off, 6 paid holidays, Medical, Dental, Vision Benefits
Job Type & Location
This is a Permanent position based out of West Palm Beach, FL.
Application Deadline
This position is anticipated to close on Nov 12, 2026.
Workplace Type
This is a hybrid position in West Palm Beach,FL. About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without
regard to race, sex, age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any characteristic protected
by law.

If you would like to request a reasonable accommodation, such as the modification or
adjustment of the job application process or interviewing process due to a disability,
please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the
city and county of San Francisco, we will consider for employment qualified applicants
with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a
condition of employment or continued employment. An employer who violates this law
shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process,
including sourcing, screening, and evaluating candidates. AI helps assess applications
and qualifications, but final decisions are made by our hiring team. By applying, you
acknowledge and agree that your application may be reviewed using AI tools.