About this role
Summary/Objective
The Kuchus Waitstaff Associate is responsible for delivering attentive, courteous, and efficient food and beverage service to guests while maintaining a clean, organized, and welcoming dining environment. This role supports all aspects of the dining experience, from table preparation and order service to guest engagement, ensuring service standards are consistently met. Success in this role is demonstrated by providing prompt, friendly service, anticipating guest needs, and contributing to a positive dining experience that encourages guest return visits.
Key Accountabilities
Guest Service & Dining Experience: Provide high-quality, guest-focused service by greeting guests, presenting menus, explaining food and beverage offerings, and making recommendations to enhance the dining experience. Respond promptly to guest needs and ensure satisfaction throughout the meal.
Order Taking & Service Execution: Accurately record guest orders, communicate special requests to the kitchen, and deliver food and beverages in a timely and professional manner. Ensure orders are complete and presented according to service standards.
Dining Room Setup & Maintenance: Prepare and maintain dining areas by setting tables with appropriate linens, utensils, condiments, and decorations. Clear and reset tables efficiently to support continuous service flow.
Table Maintenance & Guest Attention: Monitor tables throughout service by refilling beverages, replenishing utensils, clearing completed courses, and addressing spills or special situations to maintain a clean and comfortable dining environment.
Compliance & Safety Standards: Adhere to all tribal and local regulations, as well as company policies related to food safety, sanitation, and workplace safety. Report any concerns or needed improvements to leadership.
Team Support & Collaboration: Support overall restaurant operations by assisting with bussing, stocking, and other duties as assigned. Work collaboratively with kitchen and front-of-house staff to ensure efficient service and a cohesive team environment.
Qualifications
Qualifications
General
- Must be at least 18 years of age
- Must be able to obtain and maintain a Ute Mountain Ute Gaming Commission Non-Support License (background check/fingerprinting required)
- Must be able and willing to work a flexible schedule, including weekends, holidays, and special events
- Must demonstrate strong customer service skills, professionalism, and reliability in a fast-paced dining environment
Education
- High school diploma or equivalent preferred
Experience
- Previous restaurant or customer service experience preferred but not required
- Experience in high-volume or fast-paced environments is a plus
Knowledge, Skills, and Abilities (KSAs)
- Knowledge of basic food and beverage service practices and dining room operations
- Skill in providing attentive customer service and maintaining a positive guest experience
- Skill in communication, including the ability to clearly explain menu items and respond to guest inquiries
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Ability to work collaboratively as part of a team while maintaining attention to detail