Case Manager III

Lead with heart, serve with purpose. Join U.S.VETS to empower homeless and at-risk veterans & families rebuild their lives.

Are you a compassionate, solutions-oriented professional with a masters in social work, psychology, or a related field? Do you thrive in a collaborative, fast-paced environment where your clinical insight and case management expertise can make a meaningful impact?

U.S. VETS the nations largest nonprofit dedicated to preventing and ending veteran homelessness—is hiring a Case Manager III to provide comprehensive support to veterans overcoming housing instability, trauma, mental health challenges, and other barriers to long-term stability. This advanced-level position helps drive life-changing outcomes for the veterans we serve and provides leadership to newer case management staff.

What Youll Do

As a Case Manager III, you will provide trauma-informed, strengths-based case management, while helping to lead the day-to-day coordination of client services. Responsibilities include:

- Conduct thorough client assessments and develop individualized service plans (IAPs) addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs.

- Coordinate and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet their goals.

- Provide regular one-on-one meetings with clients and conduct home visits (project-based and scattered-site housing).

- Facilitate life skills groups and/or therapeutic groups tailored to specialized veteran populations (e.g., female veterans, justice-involved veterans, families with children).

- Lead and support case conferencing and program meetings; guide and mentor Case Manager I & II team members.

- Assist with crisis intervention, urgent client matters, and after-hours support as needed.

- Document all services and critical incident reports in a timely and professional fashion using MCR, and other electronic client record systems.

- Conduct drug and alcohol screenings and ensure compliance with program rules and service plans.

- Support reporting, audits, and file reviews in collaboration with the Program Coordinator and Director of Behavioral Health.

- Supervise interns and participate in staff onboarding and training as assigned.

Programs You May Support

This role may be assigned to one of the following programs:

- Transitional Housing: Help veterans prepare for and transition into permanent housing.

You Are

- Mission-Driven – You are passionate about serving veterans and making a difference.

- Experienced – You have a solid foundation in case management, ideally with at-risk populations such as those experiencing homelessness, mental health disorders, or substance use.

- Organized & Adaptable – You can juggle multiple priorities, stay on top of documentation, and thrive in a team-based culture.

- Leadership-Oriented – Youre ready to support peers, mentor junior staff, and help elevate program quality.

Qualifications

Requirements

- Master’s Degree in Social Work, Psychology, Counseling, or other related social service field required

- Two years of experience in social services or related field preferred

- Experience working with homeless and/or veterans preferred

- Certification in Substance Abuse Counseling preferred

- Experience facilitating support groups preferred

- Strong oral and written communication skills

- Professional manner and appearance

- Ability to work independently and within a team

- Ability to take direction

- Ability to work effectively with diverse group of clients, staff, and community members

- Intermediate computer literacy required; must be able to navigate electronic medical records systems and Microsoft Office applications

- Valid driver’s license required. If driving company vehicles, must meet company insurance requirements and complete a provided driver training course