About this role
The Perfect Match
We are seeking a motivated and relationship-driven Customer Success Manager to manage and grow assigned accounts across a portfolio of leading commercial real estate owners. In this role, you will focus on expanding the footprint of SwiftConnect products across global owner portfolios, increasing user adoption, and enabling a seamless credentialing experience for tenants.
You will serve as the primary point of contact for property managers, asset managers, and technology partners, ensuring successful product launches, renewals, and long-term satisfaction.
Your Impact
Account Management & Growth
- Manage and grow relationships with assigned base building accounts
- Drive product adoption and expansion within Owner portfolios and individual buildings
- Lead initiatives to enable base building wallet credentials for all tenants
- Manage tenant expansion efforts ("Street-to-Seat") within assigned accounts
Renewals & Retention
- Lead landlord renewal efforts in coordination with internal teams
- Ensure timely renewals and high customer satisfaction across all assigned properties
Partner & Stakeholder Engagement
- Build and maintain strong local relationships with strategic partners, including CRE partners, HID, Allegion, Wavelynx, Apple, and Google
- Serve as the go-to liaison for property managers, asset managers, and operational teams
- Support corporate-level relationships alongside SwiftConnect leadership as needed
Customer Interaction & Events
- Conduct 8–10 customer meetings per week, with a strong preference for in-person engagements
- Host and coordinate on-site property events, product launches, and tenant activations
- Act as the face of SwiftConnect at key property events and partner functions
Pipeline Management & Internal Coordination
- Maintain an accurate and up-to-date sales pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts
- Regularly update internal systems, including Salesforce, to reflect account activity, meeting outcomes, and pipeline status
- Collaborate cross-functionally with product, sales, and customer success teams to ensure alignment on account strategy and execution
The Winning Formula
- 5+ years of experience in account management, customer success, or business development, ideally within PropTech, Real Estate, or SaaS
- Proven track record of managing enterprise or multi-site accounts
- Strong relationship-building and interpersonal skills
- Experience working with commercial real estate stakeholders (owners, property managers, asset managers)
- Knowledge of access control, digital credentials, or related technologies is a plus
- Ability to travel