About this role
Customer Service Specialist – Senior Wellness
www.niftyafterfifty.com
Encore Wellness is seeking a friendly Front Office/Customer Service Specialist to join its dedicated team in Las Vegas, NV. If you are looking for an opportunity to support a passionate team that provides the kind of care that will help change the lives of our members for the better, apply today!
This position greets members and patients, performs check-ins, check-outs and processes all clerical guest requirements, while providing exemplary customer service. An ideal candidate will be self-motivated, organized, flexible, reliable, courteous, friendly, and have the capacity to learn in a fast-paced environment.
Schedule will be Monday – Friday, 7:30a – 4:30p.
Major Duties and Responsibilities:
- Greet guests and determine nature of visit to facility and process appropriately.
- Receive and process payments.
- Schedule new and follow-up appointments and request transportation when appropriate.
- Process Physical Therapy referral authorizations.
- Answer telephone with a friendly tone and appropriate greeting, transfer calls, take messages, and follow up with appropriate action.
- Inform our members about the wellness programs (in center & virtually) that are available to them.
- Sanitize to provide a clean and safe environment for members and staff.
- Assist with gym member check-ins.
- Guide new members through the process of logging into our virtual program (Wellness Everywhere).
Qualifications:
- Medical or fitness front office experience highly preferred
- Fitness/Personal Training experience preferred
- Current CPR, or willingness to obtain while employed
- Good computer skills
- Ability to work in the US without sponsorship
- Bi-lingual, Spanish Required
Benefits:
- Three weeks PTO the first two years; four weeks beginning third year
- Health benefits offered the 1st of the month, following 60 days
- Company paid Basic Life and AD&D Insurance
- 401k (Traditional & Roth Options), following 90 days
- Paid Holidays, including one for your Birthday!
- Competitive pay, depending on experience
- Monday – Friday schedule, no weekends
Background checks are part of our employment process.
At Encore, We are W.A.R.R.I.O.R.S for our members – championing their health, independence, and joy in aging. We are also warriors for ourselves – committed to our own wellness so we can lead with purpose, compassion, and strength in everything we do.