Senior Manager - Workforce Skills, Learning & Career Development

The Senior Manager - Workforce Skills, Learning & Career Development role will drive the development of a future-ready Enterprise Technology Services (ETS) workforce by connecting roles, skills and workforce intelligence with business priorities and L&D investment to enable strategic workforce decisions, targeted development and career growth.

Working with the Director of ETS Continuous Learning & Career Development, the role will deliver value through:

- Workforce skills visibility: Establishing a scalable, evidence-led approach to understanding existing workforce skills and proficiency levels.
- Strategic learning investment: Identifying priority skills gaps and directing L&CD investment towards the capabilities that matter most to ETS.
- Future skills readiness: Leading skills-of-the-future initiatives aligned to ETS priorities, emerging technologies and evolving workforce needs.
- Career growth and mobility: Connecting skills, career pathways and learning opportunities to support colleague development and progression.
- Intelligence-led workforce decisions: Connecting roles, skills, careers and learning data to inform workforce planning and build, buy or redeploy decisions.
- Sustainable framework evolution: Driving the continuous evolution of TCF to reflect changing business needs, emerging technologies and industry trends, underpinned by effective governance.

Essential

- Strategic problem-solving: Strong management consulting or equivalent advisory experience, with the ability to structure ambiguous business challenges, evaluate options and develop practical recommendations.
- Skills and workforce expertise: Experience in skills intelligence, workforce planning, job architecture, talent strategy or workforce development.
- Data analysis and insight generation: Proven ability to interpret complex datasets, identify trends, assess data quality and translate evidence into actionable business insights.
- Executive communication: Strong data storytelling, presentation and influencing skills, with experience communicating recommendations to senior leaders.
- Delivery leadership: Experience translating strategic recommendations into practical solutions and leading cross-functional initiatives in complex organisations.

Desirable

- Experience working with Technology organisations and understanding emerging technical skills, including AI and automation.
- Familiarity with labour market and skills intelligence platforms such as TalentNeuron.
- Experience evaluating workforce skills assessment, inference or telemetry approaches.
- Knowledge of People data, workforce analytics, and skills data integration.
- Experience governing or evolving skills frameworks, job architecture or career development programmes.

What Success Looks Like

- Reliable workforce skills intelligence: A scalable approach to understanding existing skills and identifying priority gaps.
- More informed workforce decisions: Integrated insights that support strategic workforce planning, talent development and fulfilment.
- Focused L&D investment: Learning priorities and initiatives aligned to validated business needs, with evidence of effectiveness.
- Future skills readiness: Proactive identification of emerging skills requirements and corresponding development actions.
- Career development: Clearer connections between skills, learning and career opportunities.
- Sustainable TCF evolution: A relevant, well-governed framework that continues to adapt to business and market needs.