Reception - Internal Only

A Rewarding Career at CASA Mental Health
Are you passionate about creating hope for children, youth and families? At CASA Mental Health, every role contributes to our vision of a community where all children and youth are empowered to thrive.

Job Details
Wage range: $23.34 to $27.58 Per Hour
Location: Edmonton - CASA Centre
Union: In-scope
Classification: Clinical Administration
FTE:1.0
Status : Administrative Support II

About the Role
The Receptionist creates a welcoming environment for patients and families as the first point of contact with CASA. They are responsible for supporting staff and program requirements, obtaining and confirming patient information, to help ensure patients and families receive quality care.

The Receptionist will:
- Welcome guests and inform staff of their arrival and direct them to rooms as required.
- Develop an understanding of CASA’s programs and the associated referral processes to best support patients and their families.
- Greet patients and their families and liaise with staff to coordinate arrivals and direct families.
- Respond to incoming calls and transfer inquiries to the appropriate person and/or take accurate messages.
- Schedule return appointments for patients and makes appointment confirmation calls.
- Answer incoming phone calls and emails.
- Receive, send and distribute inter-office and external mail
- Understand CASA’s programs and services, and where to direct calls to if there are questions.
- Understand and provide direction on the processes for AHS referrals and self-referrals.
- Order personal protective equipment (PPE) and other office supplies.
- Perform additional duties as required.
Knowledge, Skills and Abilities
- Proficiency in Microsoft Office suite.
- High level of accuracy with data entry.
- Excellent verbal and written communication skills.
- Excellent customer service skills.
Education and Experience
- Completion of a Medical Office Assistant and/or Business Administration program is preferred.
- One-to-two years of administrative experience in a medical setting .
Conditions of Employment
- A satisfactory Criminal Records Check. This would be the financial responsibility of the successful candidate.
Your Well-Being Matters

At CASA, we know a career in mental health is more than just a job, it’s a calling. That’s why we take care of the people who make that care possible . We offer competitive benefits, opportunities for growth, and the support you need to rest, recharge and continue making a difference .

What We Offer:
- Employer-paid health and dental benefits, including $750per paramedical practitioner and $2,000 annually in mental health services.
- Flexible Spending Account that allows you choose between Health Spending, Personal Spending, your RRSP or CASA Pension Plan.

- Defined contribution pension plan with generous employer match.
- Five paid wellness days plus a holiday break in December to spend time with loved ones.
- Paid time off for illness, bereavement, moving and education.
- Up to 12 weeks parental leave top-up so you can spend precious time with your new addition.
- Access to our Employee Assistance Program (EAP) and a range of employee discounts.
- Ongoing learning and growth opportunities including annual training events such as Indigenous Learnings Day.
- Recognition and community-building through employee appreciation events, team celebrations and opportunities to connect across CASA locations.
Apply today to start making a difference for Alberta’s children and families!

Your success matters to us. If there is anything we can do to make the application or interview process more accessible for you, please let us know at [email protected] (/cdn-cgi/l/email-protection)

Closing Date: Nov 4 , 2026

Please quote the following competition number in your application materials: 26-179.