About this role
# Become a part of our caring community
Why this role exists: Our Medical Assistants will provide safe, high-fidelity clinical support that bridges the gap between administrative preparation and provider intervention. By overseeing the clinical readiness of the patient through proactive rooming, accurate screenings, and empathetic education, you will ensure the integrity of the patient journey and maximize provider efficiency.
How You'll Make an Impact: In this onsite role, you will report to the Center Administrator and shift from a "procedural assistant" to a Patient Specialist. Your primary responsibility is to protect the "Handoff Contract," allowing providers to focus entirely on medical decision-making by ensuring every patient is clinically ready before the provider enters the room. You will complete core Medical Assistant work within established processes and use judgment to prioritize assigned work and escalate concerns appropriately.
What You Will Do
Intake and Clinical Rooming: Beyond standard vital signs, you will perform "Clinical Prep," including verifying medication and allergies and conducting validated screenings, such as PHQ-9, Fall Risk. You will perform these core activities safely and consistently within established processes and applicable scope.
Inbox and Worklist Management: You will manage the EMR inbox using specific routing rules to handle patient messages, lab results, and medication adherence follow-ups with pharmacies. Your goal will be to provide a same-day "touch" for all tasks to maintain clinical flow. You will prioritize assigned tasks and escalate unclear, abnormal, or time-sensitive information appropriately.
Education and Loop-Back: You will be the "Instructional Bridge" by using the loop-back method to confirm patient understanding of next steps, reducing preventable rework and improving health outcomes.
Note: This role is considered patient-facing and is part of the company's tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
Use your skills to make an impact
We assess requirements practically. During the application and interview process, we will ask you to demonstrate the below qualifications.
Required Qualifications
Knowledge
- Basic anatomy
- Computer literacy
- HIPAA and safety policies, including privacy protections and safety requirements
- Immunization protocols and medication/vaccine administration
- Infection prevention and OSHA standards, including infection-control and safety requirements
- POCT and specimen handling standards
Skills
- Deliver responsive, patient-centered support
- Accurately record patient care information
- Perform clinical tasks safely and consistently
- Recognize and manage emotions effectively
- Work effectively across professional teams
- Convey information clearly and compassionately
Abilities
- Recognize risks and workflow needs in real time
- Maintain accuracy across repetitive tasks
- Communicate clearly to ensure understanding
- Adapt effectively to changing situations and challenges
Other (Behaviors and certifications)
- Current Medical Assistant certification or certification in progress
- Active Basic Life Support certification
- Right to work in the United States
- Ability to work the assigned clinic hours
- Meet state requirements
Preferred Qualifications
Knowledge
- Familiar with clinical procedures in a Primary Care environment
- Value-based care fundamentals, including knowledge of HEDIS, CPT/ICD coding, and CAHPS/HOS patient experience measures
Skills
- Follow defined workflows consistently
- Resolve conflicts efficiently and effectively
- Coach others
Abilities
- Interpret numerical and quantitative information
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$43,000 - $56,200 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
# About Us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.
About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.