IT Helpdesk Tech III

Overview

Position: IT Helpdesk Technician III

Department: IT

Location: Eden Prairie, MN

WHO WE ARE:

Endologix LLC operates as a subsidiary of Rhevera Medical Holdings, LLC, a global medical device company focused on preserving and restoring the blood flow patients depend on. Our innovative vascular portfolio spans aortic repair, peripheral arterial disease, and thrombectomy, including the ALTO® Abdominal Stent Graft System, AFX®2 Endovascular AAA System, DETOUR™ System, and Pounce™ Thrombectomy System.

At Rhevera Medical, innovation is more than what we create. It’s how we think, collaborate, and move patient care forward. We’re building a mission-driven culture where your ideas matter, your growth is supported, and your work can make a meaningful difference.

Our Core Values guide the choices we make and the way we work, because our customers and patients depend on us:

- Patient Outcomes Drive Us: We improve lives with every advancement we deliver.

- Integrity Defines Us: We do what’s right, stay transparent, prioritize quality, and own our actions.

- Innovation Advances Us: We stay curious, adaptable, and push boundaries.

- Boldness Propels Us: We take smart risks and are unafraid in our pursuit of excellence.

- Collaboration Unites Us: We partner across teams and with physicians to drive exceptional results.

Ready to bring your ideas, experience, and passion to work that matters? Join us and help shape what’s next in vascular care.

Employment with Endologix LLC: Candidates applying for this position are applying for employment with Endologix LLC, which operates as Rhevera Medical company. Candidates for this role will not be employed, or jointly employed, by Rhevera Medical Holdings, LLC.

ABOUT THE ROLE:

The temporary IT Helpdesk Technician III is the primary on-site IT resource for the Eden Prairie, Minnesota site, which includes office space, an R&D lab, and a customer training center. The role resolves desktop, application, and site technology issues for on-site and remote employees, supports site infrastructure as the hands-on partner to the central IT team, and follows defined processes to ensure work is completed consistently and efficiently in a regulated environment.

Responsibilities

WHAT YOU'LL DO:

End-user support

- Provide hands-on resolution of technical and application issues with general direction from management.

- Install, configure, support, and maintain Windows and macOS devices, including Intune and Autopilot enrollment.

- Configure and support mobile devices (iOS, iPadOS, Android) through Microsoft Intune; work with mobile carriers to resolve end-user issues.

- Maintain user accounts and group memberships in Active Directory, Entra ID, and Microsoft 365.

- Support remote access and security clients, including Cisco AnyConnect and Zscaler Client Connector.

- Support Microsoft Teams, Teams Phone or Webex Calling, and collaboration hardware.

- Log, track, and resolve all issues in the IT ticketing system (ManageEngine ServiceDesk Plus) within SLA; monitor and assign open tickets as required.

Site technology (Minnesota)

- Serve as on-site IT lead for the Eden Prairie site and primary IT contact for local leadership and Facilities.

- Provide priority, white-glove support to senior leadership based at or visiting the site, including meeting and presentation readiness.

- Support conference rooms, Microsoft Teams Rooms, town hall audio/video, and customer training center events, including setup before events.

- Support hot-desking workspaces, docking stations, and desk booking.

- Provide on-site hands-on support for network equipment, wireless access points, and circuits under the direction of the IT Systems team (racking, patching, power cycling, cabling checks, vendor escort).

- Provide first-line support for badge access and security camera systems in coordination with Facilities and IT Security.

- Support network connectivity for R&D lab equipment in coordination with IT Systems and lab leadership, following change control.

- Coordinate on-site visits by carriers, cabling, AV, and other technology vendors.

- Receive, stage, and deploy IT equipment; onboard new Minnesota employees on-site.

Operations and process

- Maintain an accurate inventory of all IT equipment at the site.

- Generate purchase requisitions for end-user equipment and software.

- Troubleshoot and support network printers, copiers, and label printers.

- Follow IT change control and documentation practices that support FDA, MDSAP, SOX, and HIPAA compliance.

- Provide reporting and communicate status to appropriate parties on a regular basis.

- Contribute to IT processes, procedures, and knowledge base articles, and lead by example in following them.

- Mentor and train other staff and end users where applicable.

- Perform special projects as required.

Qualifications

WHAT YOU'LL BRING:

Education:

- Associate degree in computer science or related field, or equivalent experience.

Experience:

- 5+ years of desktop and end-user support.

Qualifications:

- Experience as the sole or lead on-site IT resource for a remote office.

- Experience in a regulated industry (medical device, life sciences, or similar).

- Experience supporting conference room AV and Microsoft Teams Rooms.

- Experience providing executive (VIP) support.

- Certifications such as CompTIA A+ or Network+, ITIL Foundation, or Microsoft Endpoint Administrator (MD-102).

- Excellent troubleshooting and problem-solving skills.

- Experience working with organizations with over 250 end users.

- Working knowledge of Microsoft 365, Outlook, Exchange Online, and Teams.

- Solid understanding of Active Directory and Entra ID user management and group security.

- Working knowledge of Microsoft Intune and Autopilot.

- Networking and connectivity concepts, including the TCP/IP stack, IP subnetting, VLANs, Wi-Fi, and the OSI model.

- Supporting remote users through VPN and zero trust access tools.

- Ability to troubleshoot and support network printers, copiers, and label printers.

- Supporting conference room audio/video and collaboration devices.

- Proven ability to effectively manage high levels of activity and multiple demands simultaneously.

- Requires exceptional verbal and written communication skills as well as strong presentation skills.

WHAT WE OFFER:

The compensation package includes:

- Pay rate of $32.69-$40.86/hr

OUR COMMITMENT TO EQUAL OPPORTUNITY AND VETERAN INCLUSION:

Endologix LLC, which operates as a Rhevera Medical company, is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. As a federal contractor, Endologix LLC is committed to taking affirmative action to recruit, employ, and advance in employment qualified individuals with disabilities and protected veterans.