About this role
The LATAM CSC Payments Analyst (C10) is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team and aligned to the Service Level Agreement with countries. The overall objective is to apply working knowledge of technical concept to recommend process improvements, and complete team deliverables efficiently.
Responsibilities:
- Research, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch points
- Research current treasury and client operational trends and suggest solutions
- Work in partnership with vendors, technology, and client operations teams to prototype innovative solutions
- Propose and implement solutions that will increase operating efficiency and lead to an improved client experience
- Assist efforts to help drive high rates of client adoption
- Ensure requirements are clearly stated and that business and client needs are met throughout development
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Support execution of business decisions within the function by translating direction into actionable steps and ensuring effective follow‑through. Address non‑routine situations and practical challenges by applying judgement to identify solutions or take decisions within scope. Support effective functioning of the business area by ensuring processes are implemented consistently and outputs meet expected standards. Will operate across varied and evolving situations, exercising discretion to respond to changing requirements and priorities, while ensuring reliability, timeliness, and quality in execution within defined scope.
- Applies domain expertise and advanced analytical capability to deliver outputs aligned with established standards and professional benchmarks. Will evaluate business requirements by analyzing complex issues, forming well‑reasoned views, and recommending practical, implementable solutions. Apply structured thinking, analytical rigor, and creativity in approaching work, particularly in situations where standard methodologies may require refinement. Exercise sound professional judgement in interpreting requirements and determining appropriate courses of action, taking into account the broader business context and potential implications.
- Independently exercise judgement and decision-making in managing day-to-day responsibilities, including evaluating complex situations, resolving issues, and determining appropriate courses of action. Drive and influence delivery of work within area of responsibility, contributing to operational priorities and ensuring progress against timelines. Will be accountable for delivery outcomes, including quality and timelines, and may have a measurable impact on business results within scope. In addition, will provide oversight on execution by reviewing outputs, guiding approach where required, and addressing gaps to ensure delivery meets expected standards. Take ownership of decisions and deliverables within remit, applying analytical thinking and professional expertise to solve problems and ensure effective outcomes.
Qualifications:
- 0-2 years of experience in a related role
- Proven system development lifecycle skills
- Proficient understanding of emerging technologies
- Effective verbal and written skills
- Effective analytic and presentation skills
Education:
- Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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## Job Family Group:
Operations - Transaction Services
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## Job Family:
Cash Management
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## Time Type:
Full time
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## Most Relevant Skills
Please see the requirements listed above.
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## Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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