About this role
Position Summary:
As part of an industry-leading team, you will help empower results for our firm by driving industry leading best practices in front line claims adjusting. This role engages directly with partners in the oversight of Functional and Team Leads for maintaining best practices, response logistics, facilitation of ongoing training, quality assurance and operational management.
Essential Functions:
- The Adjuster Function lead works closely with Claims leadership and supports the coordination of aspects of catastrophe responses such as CAT team mobilization, vendor staffing, process management, training, desk examiner adjusting, reserving, payment and approvals, claim reopens, reporting, metrics, and performance management.
- Provides consistent high-quality training to partners, provides feedback for performance trends and metrics.
- Participates in off-season training and logistical planning with external adjusting firms and vendors.
- Supports catastrophe claims process design, testing and implementation.
- Works within assigned limits of authority to manage and control the proper adjustment of catastrophe claims requiring a high degree of technical complexity and coordination.
- Evaluates large and complex claims.
- Addresses file escalations and complex claim situations.
- Effectively manages loss costs and claim expenses.
- Maintains and ensures partner firms compliance with the claim handling guidelines.
- Participates in files reviews and supports the Quality Management program.
- Conducts regular reviews of reserves, along with a routine reserve reconciliation as needed.
- Travel may be a part of this role to support catastrophe response as well as to attend key internal and vendor meetings.
- Extended hours and weekend support during catastrophe event may be required.
- Support daily claims team when needed.
Why Windward Risk Managers:
- Windward Risk Managers is proud to be recognized on Fortune's 2026 Best Medium Workplaces list, ranking #28 among the Top 100 companies
- 100% employer paid health insurance for employees
- Up to 6% 401(k) match with immediate vesting
- Long-term and short-term disability insurance
- 3 weeks PTO to start + generous paid holidays
- Tuition reimbursement and continuing education support
- Collaborative and growth focused culture
Qualifications
Required Education and Experience:
- HS Diploma or GED Required
- 7 years of Daily/Catastrophe property claims experience, at least 5 of which are in Florida Property.
- Knowledge of common residential building and construction methods and practices.
- Must maintain a Florida licensed All-Lines adjuster (620/720) and yearly Continuing Education as required by licensing division of DFS.
- California adjusters license may be required in the future.
Competencies and Preferred Qualifications:
- Bachelor's or advanced degree
- Prior Insurance Carrier Experience
- 3 years management experience
- Deep expertise in Florida Homeowners Claims and Litigation
- Commercial Claim experience a plus
- Experience in strategy, process management and improvements and analytics related to P&C claims
- Experience completing claim file reviews
- Excellent analysis, communication, presentation, and project management skills
- Works collaboratively to effectively implement claims handling and quality
- Proven track record in supporting the development and implementation of claims strategies, best practices, handling processes, programs, and controls leading to increased productivity and quantifiable loss cost and expense savings
- Ability to work in a team environment, and demonstrates a keen attention to detail
- Strong internal customer focus with ability to develop and manage relationships with claims personnel, and claims project team members
- Strong interpersonal skills – team leadership, relationship building, communication
- Strong performance management, financial awareness, and colleague development skills
- Demonstrates personal qualities of sound planning, deep claims domain expertise, problem dissection and resolution, commitment to excellence, and decisiveness
- Fluency in Microsoft Office applications-excel, ppt, MS word etc.
- Fluency in Xactimate estimation program
Due to current business and operational considerations, we currently hire employees residing in the following states at this time: AL, AR, CA, CT, FL, GA, KY, MO, NC, NV, OH, SC, TN, TX, VA , and WI .
Candidates must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future.
WRM is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status. We take affirmative action to ensure that all employment decisions are based on merit, qualifications, and abilities.
Notice to Third Party Agencies: WRM does not accept unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by WRMs Human Resources Department, WRM reserves the right to pursue and hire these candidates without financial obligation to recruiters or agencies.