About this role
Position Summary:
As the Client Services Manager, you are the primary provider of all client consultations, ensuring each individual receives expert education, tailored treatment planning, and a seamless introduction into our service offerings. You'll work directly with the Clinic Director to deliver exceptional care and drive performance. This role plays a key part in meeting clinic sales goals, enhancing team motivation, and ensuring consistent, high-quality service across all client touch points.
Education and Experience:
- 2+ years of sales experience with a proven track record
- Advanced Aesthetics license required
Responsibilities as CSM:
- Develop, maintain and implement the practice of strategic goals and objectives
- Conduct sales consultations including LHR, Skin Profiles, and Tattoo Removal
- Oversee individual and clinic sales reporting along with your Clinic Director
- Write weekly motivational sales updates to the team
- Perform outreach and follow ups using text campaigns
- Identify training opportunities and needs to communicate with Clinic Director
- Ensure overall customer service satisfaction
- Maintain an understanding of all products and services offered by NIMA
- Attend and participate in weekly/monthly team meetings
- Conduct targeted outreach via text campaigns and follow ups
- Educate clients on membership balances and reward programs
- Ensure exceptional service and follow through on client concerns
Essential Skills and Abilities:
- Leadership skills
- Strong communication skills, oral and written
- Proficient in MS Word, Excel, and all Google Drive functions/applications
- Ability to set a consistent positive and motivating tone with team members
- Customer service oriented with quality care focus
- Effective organizational skills with attention to detail
- Ability to manage multiple projects simultaneously and complete in a timely manner
- Present a highly professional image
- Ability to build client relations
Schedule:
- Part Time
- Schedule must be flexible with some evening availability
Compensation and Benefits:
- Hourly based on experience + commission
- Employee discounted treatments and products