About this role
The group you’ll be a part of
The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.
The impact you’ll make
As an Account Manager at Lam, you are essential to fostering lasting relationships with our valued customers. Engaging directly with customers, you'll proactively address their needs, arrange strategic meetings, and support them with a range of Lam’s wafer fabrication equipment products and services. Your dynamic approach ensures the success of our partnerships and contributes to Lam's position as an industry leader.
What you’ll do
Support new product selections
Understand and document customer requirements
Analyze Cost of ownership and other operational data with Product Group and the Field Organization
Gather competitive information
Develop strong internal and external relationships
Identify future business by understanding process needs and product capabilities
Work collaboratively with Product groups, Service, and Process development teams
Devise strategies to grow Lam’s business by identifying new opportunities with existing products, and by introducing new product
Create customer proposal and own negotiation with customers
Manage high volume install based issues, and projects
Identify projects to help improve GM and module profitability
Support additional account team priorities
Use internal tools to understand Lam’s position versus competition to increase probability of success in selections
Conduct post-mortems of negative outcomes and capture learning from those experiences
Align account forecast with Lam SAP/CRM and adjust changes in revenue as needed
Respond to spec documents
Gather data and respond to customer requests and specification documents; purchase specification, commercial and legal contracts
Ensure new products and processes work in the field.
Support Quality multiple site hot topics, MQI events, and assigned agenda items
Manage technology transfers and ramps in cooperation with Account Technologist/Process Engineer
Support customer and account transfer on new technology and ramp planning meetings in the VF
Who we’re looking for
- Minimum of 15 years of related experience with a Bachelor’s degree; or 12 years and a Master’s degree; or a PhD with 8 years experience; or equivalent experience.
Preferred qualifications
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.