Service Advisor

Job Summary:

This position provides frontline service support to mining customers, coordinating service requests, breakdowns and repairs from initial enquiry through to completion. The role works closely with customers, technicians, supervisors and internal teams to ensure work is planned, communicated and completed in line with customer and business requirements. Based in Perth, the role provides remote service support to the Newman operation and its mining customers.

In this role, you will make an impact in the following ways:

- Coordinate mining customer breakdowns, repairs and planned service work from initial request through to completion.
- Manage service jobs within Cummins systems, ensuring customer requirements, job scope, purchase orders and supporting information are accurately captured and maintained.
- Communicate regularly with customers, providing timely and accurate updates on job progress, delays, changes to scope and completion.
- Work collaboratively with Service Supervisors, technicians, Parts and other internal teams to coordinate labour, parts and resources required to support service activities.
- Monitor open jobs and work in progress (WIP), proactively following up outstanding actions to support timely job completion, invoicing and closure.
- Escalate breakdown priorities, customer concerns, delays, changes in scope and commercial matters where required, while maintaining ownership of communication and follow-up.

- Act as a key point of contact for customers, coordinating planned maintenance, breakdowns and field service activities.
- Coordinate breakdown response and job planning, including technician availability, parts and site requirements.
- Maintain regular communication with customers and technicians on job progress, delays and changes.
- Monitor WIP and outstanding jobs, following up actions to achieve monthly KPIs.