About this role
About the Opportunity
We're looking for a friendly, adaptable and customer-focused Customer Service Consultant to join a well-established team within the waste management industry.
Based in Braeside, you'll be the first point of contact for customers, assisting with general enquiries, waste collection bookings, invoice queries and service-related requests.
This is an initial 2-month contract, ideal for someone looking for an immediate opportunity to utilise their customer service skills within a supportive and collaborative team.
What You'll Be Doing
- Responding to inbound customer enquiries via phone and email.
- Assisting customers with waste collection bookings and service requests.
- Managing enquiries relating to missed bin collections and waste services.
- Investigating and responding to invoice queries and discrepancies.
- Communicating clearly and professionally with customers and internal stakeholders.
- Using internal systems to update customer information and manage service requests.
- Ensuring all customer enquiries are handled efficiently and accurately.
What We're Looking For
We're looking for someone who is reliable, switched-on and brings a positive attitude to the team.
Ideally, you'll have:
- Previous experience in a customer service or call centre environment.
- Excellent verbal and written communication skills.
- Confidence handling inbound calls and managing customer enquiries.
- Strong email writing skills, with the ability to communicate clearly and professionally.
- Good attention to detail, particularly when reviewing invoices and customer information.
- The ability to adapt to changing priorities and learn new systems quickly.
- A proactive approach, strong work ethic and reliable attendance.
Desirable experience:
- Exposure to Microsoft Dynamics.
- Experience using phone systems such as 8x8.
- Previous experience in administration, billing or service-based industries.
What's on Offer?
- Monday to Friday, 9:00 am – 5:00 pm.
- $37.58 per hour + superannuation
- Initial 2-month contract.
- Immediate start.
- Supportive and welcoming team environment.
- A positive workplace culture with regular team celebrations, lunches and social events.
Location & Requirements
- Based in Braeside, VIC.
- A current driver's licence and access to your own vehicle are essential, as the location is not easily accessible by public transport.
- Full Australian working rights are required.
- Office-based.
Interested?
If you're a reliable and customer-focused individual who enjoys helping people and working as part of a supportive team, we'd love to hear from you!
Apply now to be considered.