About this role
Monash Health exists to reimagine care, so that people can live their best lives.
We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.
As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.
Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.
Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.
To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.
About the Role
- Full Time Permanent Position
- Are you a strong communicator that enjoys collaborating with others to oversee and improve workflows?
- Do you enjoy variety in your working day and like added workplace flexibility?
We are seeking a motivated individual who has outstanding leadership and customer service skills to join the team at Monash Health Specialist Consulting Outpatients, Referral Management. The Team Leader works collaboratively with the management team of Referral Management to provide strong leadership for our administration team, while ensuring we continue to deliver high quality and timely care for our patients.
About You
You are looking to develop your leadership and management experience, or you are an accomplished leader who enjoys working in a fast-paced and dynamic environment. A strong communicator that is able to demonstrate integrity, compassion, accountability, respect and excellence. Interested in overseeing existing workflows, creating meaningful change to processes, and collaborating on larger projects.
You have:
- Strong leadership approach to your team and work responsibilities
- Enjoys communicating with a wide range of stakeholders to achieve desired outcomes
- Capable of training and developing others to achieve success within the workforce
- Able to design/redesign workflows and procedures to improve outcomes
- Strong communication skills to help guide the team and provide high level patient service.
- Enjoy working collaboratively and participating in larger Monash Health projects
- Proven organisational skills and can work autonomously
- Demonstrable ability to manage a range of administration responsibilities across a number of workflows
- A quality focus whilst ensuring work is completed within the required time frames
- A flexible approach to staggered start and finish times, as well as supporting a workplace that utilises working from home
What you need
- Relevant qualifications in health and/or management
- Demonstrated experience in a similar role
- Proficient in Microsoft Office products
- The Ability to work fulltime to support the team both onsite and remotely.
Benefits of working at Monash health Referral Management:
- A workplace that utilises working from home
- On-site car parking
- Monthly ADO’s
- 5 Weeks Annual Leave
- Access to salary packaging
- Comprehensive Employee Assistance Program (EAP)
- Access to Monash Health in-house learning portals to further expand your skills and knowledge base
- Avenues to further develop your leadership and project management skills
- Mentorship and career guidance
- On-going supervision and professional development
For a confidential discussion and to explore this opportunity further, please reach out to Jesse Watts, Referral Management Senior Administration Manager
Position Description can be found here
Our Culture and Values
At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.
Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.
You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.
We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time .
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 13 November, 2026