Infrastructure Manager, Associate

Job responsibilities

- Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving data and systems running at scale, and ensures end to end monitoring of applications
- Uses enterprise-authorized AI capabilities within the work environment to accelerate monitoring and capacity analysis and documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Upgrade end-of-life network hardware and software to supported versions
- Configure and deploy new Cisco routers and switches in production environments
- Implement new external third-party network connections and validate end-to-end connectivity
- Update and maintain network documentation and topology diagrams using Microsoft Visio
- Coordinate with departmental engineers to ensure adherence to guidelines and processes
- Communicate clearly with internal stakeholders, external clients, and vendors
- Troubleshoot network connectivity issues and drive incidents to resolution with ownership
- Provide implementation and troubleshooting support aligned to APAC/EMEA working hours
- Applies reuse-first, AI-assisted approaches to identify recurring capacity risks and improve remediation workflows, ensuring changes are validated and aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

- Formal training or certification on infrastructure engineering concepts and 3+ years applied experience
- Demonstrates hands-on experience configuring Cisco routers and switches, including Cisco routers (8300, 4331, ASR 1002) and switches (Nexus 9k/7k/6k/3k, Catalyst 6500/3500)
- Brings strong routing experience including BGP, BGP EVPN, EIGRP, OSPF, and MPLS
- Has experience implementing and supporting GRE tunnels, IPsec, SSL VPN, and related connectivity solutions
- Demonstrates proficiency with PBR, HSRP, DHCP, and other core network services and resiliency features
- Applies a strong understanding of QoS/CoS and queuing (including priority queuing) for traffic performance
- Demonstrates solid Layer 2 switching knowledge including VLANs, STP, and trunking
- Shows competence in TCP/IP subnetting, with basic understanding of firewalls, tcpdump, and DNS, plus strong documentation skills including updating topology in Microsoft Visio
- Possesses strong knowledge of one or more infrastructure disciplines (e.g., hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, performance assessments)
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.

Preferred qualifications, capabilities, and skills

- Hold a current CCIE certification
- Support F5 technologies in enterprise network environments
- Work with proxy technologies in secured corporate networks
- Lead hardware/software refresh initiatives and complex change implementations
- Mentor teammates and reinforce operational discipline around standards and processes
- Automate repetitive network configuration or documentation tasks using scripting/tooling (e.g., Python, Ansible)