About this role
Job Summary:
Diagnoses and completes less complex repairs to engines at the customer’s site.
Key Responsibilities:
Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools. Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
- DETC & Power Car Knowledge: Hands-on expertise in diesel engines, auxiliary power generation, OHE workflows
- DEMU & Traction Motors: Understanding of electric-diesel propulsion, bogies, gearboxes, and under-truck mechanical maintenance
- Track Machines: Experience with heavy maintenance equipment, hydraulic/pneumatic systems, and track safety protocols
- Communication Skills: Clear, precise technical reporting and coordination across field depots and administrative teams
- Customer Handling: Managing client expectations, resolving vendor/depot queries, and maintaining service standards with railway officials
- Railway Applications: Proficiency in railway segment