IT System Administrator

Queen Elizabeth’s Schools are an equal opportunities employer and is deeply committed to safeguarding our students, ensuring their safety and wellbeing. We expect all staff and members of our community to share this commitment and to promptly report any concerns about a student’s or community member’s safety or wellbeing. Applicants must be willing to undergo rigorous child protection screening, including checks with past employers and providing Police Clearance Certificates from all countries that the applicant has resided in.

Job Title: IT Systems Administrator

Business Function/Sub-Function: Technology Operations – Infrastructure Systems

Location: DLF Atrium, Gurugram - QE Office: India

Job Title:

IT System Administrator

The Opportunity

Join Queen Elizabeth’s School, Gurugram, as an IT Support Executive and be part of a team responsible for ensuring seamless day-to-day IT operations. You will play an important role in supporting employees, maintaining IT systems and resolving technical issues to enable an efficient and productive working environment.

The Role

- Provide first-level technical support for desktops, laptops, operating systems, printers and standard business applications.

- Manage user accounts, password resets and access requests through Active Directory / Microsoft Entra ID.

- Troubleshoot basic network connectivity, VPN, Wi-Fi and Microsoft 365 application issues.

- Support IT asset allocation, inventory management and hardware lifecycle tracking.

- Log, categorise, prioritise and resolve incidents and service requests through JIRA Service Management.

- Maintain IT documentation, follow established SOPs and ensure compliance with IT security policies.

- Adhere to defined SLAs and IT service management processes.

- Deliver responsive and professional end-user support, ensuring a high level of user satisfaction.

The Person

- Graduate in any discipline; a degree or diploma in IT / Computer Science will be preferred.

- 1–3 years of experience in IT support, technical support or system administration.

- Basic knowledge of Windows operating systems, Active Directory, Microsoft 365 and Microsoft Entra ID.

- Understanding of networking fundamentals, including LAN, Wi-Fi and VPN troubleshooting.

- Familiarity with IT hardware, peripherals and asset management.

- Exposure to ITSM ticketing tools, preferably JIRA Service Management.

- Strong troubleshooting, communication and problem-solving skills.

- A customer-focused approach with the ability to manage and prioritise support requests effectively.