About this role
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This role is accountable for monitoring, reviewing, processing and holding relevant stakeholders accountable for daily, weekly and monthly services to ensure quality customer service. Reporting updates, performing data extraction, identifying anomalies within the rejections and exploratory data analysis. It supports turning data into actionable insights using analytical skills, tools, and platforms to update customer collections, notify and hold stakeholders accountable and drive resolution of transactions to ensure customer satisfaction. Exposure and experience on New World and Legacy products, processes and systems would be a great advantage.
Responsibilities
Bank Switches & Robotics
- Attend to bank requests for Debit Order updates
- Engage and partner with RPA team as needed
- Engage with banking institutions where needed
- Ensure data accuracy and integrity with RPA and SFTP
Mailbox Maintenance
- Monitor, service and clear queries, escalations and complaints
- New World and Legacy: Debit Order and Disbursements
Reports
- Analyse, Interpret, Compile and Distribute required reports
Data Analysis & Reporting
- Extract and review data from internal sources.
- Perform data quality checks and validate results.
- Interpret and present data internally; generate actionable insights.
Stakeholder Engagement
- Engage stakeholders to ensure accountability and ownership for processing as per responsibility.
- Assist in end-to-end solutions: problem identification, acquiring data, investigation, propose possible solutions where required.
- Coordinate data extractions for strategic projects if required.
Collaboration & Accountability
- Liaise with data delivery teams.
- Work independently on routine tasks; seek guidance for complex tasks.
- Manage own time, tasks, and output quality.
- Live company values and collaborate effectively.
Technical Skills
- Exposure and experience using SQL, Tableau, Power BI, Gallery, Excel, Alteryx, MS Access, YM & VTG, Eternity, New World systems (CMoS, BaNCS, Qlink, etc)
- Analysis of data to effectively create summaries for ease of reading in assisting stakeholders.
- Analytical and logical thinking to identify anomalies efficiently to aid problem solving.
- Log and drive to resolution BSRs and Incidents
Additional Duties
Administration
- Compile and update SOP documents, functional testing as required.
Meetings & Events
- Schedule engagements with stakeholders as required.
Capability Building
- Develop technical skills through training and coaching, assist with knowledge transfer.
Competencies
- Conceptual & Analytical Abilities
- Results and Goal Driven
- Reliability
- Initiative
- Technical Expertise
Job Requirements
- Matric Required
- NQF Level 6 qualification would be advantageous
Skills
Active Listening, Communication, Computer Literacy, Customer-Focused, Customer Service Operations, Data Analysis, Data Analysis Reporting, Data Interpretations, Data Management, Digital Consumer Engagement, Stakeholder Engagement, Team Collaboration
Competencies
Action Oriented
###
###
Communicates Effectively
###
###
Customer Focus
###
###
Decision Quality
###
###
Ensures Accountability
###
###
Interpersonal Savvy
###
###
Manages Ambiguity
###
Manages Complexity
Education
Matriculation Certificate (Matric) (Required), National Diploma (NatDip)
Closing Date
05 November 2026 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!