Guestroom Attendant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Why us? Why here? Why now? Working at the Four Seasons Resort The Biltmore in Santa Barbara offers more than just a career—it’s a chance to thrive in one of the world’s most idyllic settings. From the moment you arrive, the resort feels like a peaceful escape, surrounded by lush gardens and ocean breezes that make every day feel special. You’ll be part of a team that crafts unique spaces, where Spanish coastal elegance meets modern design, creating an environment that’s both vibrant and welcoming. Whether you live in Santa Barbara, Ventura, Goleta, Ojai, or Santa Ynez, you’ll enjoy the Mediterranean climate, easy access to world-class beaches, and proximity to renowned wine country for days-off escapes. The sense of community runs deep, and working here means becoming part of something timeless, where the resort’s storied past blends seamlessly with today's luxury. Whether you're sharing the resort’s beauty with guests or simply taking in the sunset on your way home, every moment here is unforgettable.

We are looking for a talented Guestroom Attendant to join our team and significantly contribute to reopen our newly remodeled resort in the American Riviera, Santa Barbara!

About the role

The Guestroom Attendant cleans and maintains guest rooms to ensure a high level of comfort and cleanliness. The role focuses on attention to detail, making beds, cleaning all room areas, replacing linens and amenities, and removing used items. The role also involves reporting maintenance issues, organizing supplies, and following safety standards.  Additionally, the Guesrtroom Attendant delivers attentive service by anticipating guest needs, responding to requests, and working collaboratively with the housekeeping team

What you will do

- Have a set number of rooms to clean during a shift.  Removes dirty towels and sheets and replaces them with clean ones from the Linen Closet. Cleans, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure.

- Clean guest rooms; remaking beds, emptying trash, cleaning bathrooms including showers, bath tub, toilets, sinks; vacuuming carpets, sweeping floors. Also includes Deep Cleaning of rooms when needed.

- Makes bed, vacuums carpet and cleans marble and tile areas.

- Removes Rooms Service dishes to Linen Closet.

- Restocks used amenities such as shampoo, lotions, cotton balls, stationery and pens.

- Ability to lift up to 70 lbs and maintain/organize guest room supplies and linens within the F-Station service areas daily.

- Provides genuine hospitality and recognition in the work area. Promotes hotel services and products.

- Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented.

- Is proficient in the safe handling of all relevant equipment and machinery, reports defects and accidents to management immediately.

- To immediately report and hand into the Housekeeping Office any property or guest keys found in ‘check out’ rooms.

- To keep linen rooms tidy, correctly stocked and closed when not in use. Must ensure working equipment is always clean, tidy and in good working order.

- Responsible for reporting to the office coordinator the rooms, which do not require service, or which have Privacy signs in assigned area.

- To report to office coordinator or supervisor of any blankets, bedspreads, valances etc. that need changing.

- Reports any damages/repairs/maintenance inserted in HotSOS.

- Carries out any other cleaning duties as specified by your manager.

- Follow company policies, work rules, and standards of conduct

- Work professionally and collaboratively with team members and supervisor

What you bring

- Successful candidate must possess legal work authorization in United States

- High School Diploma preferred

- Ability to read, write and speak English, working knowledge of iPod Touch device or similar hardware and applications.

- Weekend & Holiday availability is required.
- HotSOS preferred/is a plus.
- Previous experience preferred but not required.

What we offer

- Hourly Rate: $22.28
- Dynamic Employee Culture where you are encouraged to be your true self!
- Inclusive and diverse employee engagement events all year-round
- Competitive benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) as well as Vacation & Holiday Pay
- Sick Pay, Disability Coverage and Life Insurance
- Exclusive discount and travel programs with Four Seasons Hotels and Resorts around the world
- Complimentary Employee Meals
- Comprehensive learning and development programs to help you elevate your craft.
- And so much more!

Schedule & Location:

- Full-time position based in Santa Barbara
- A successful candidate will have a flexible schedule, ability to work morning, afternoon or evening shifts, weekends and holidays

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal