Tech Lead – Salesforce Service Cloud

Position: Tech Lead – Salesforce Service Cloud Experience: 10+ yrs Location: Bangalore Employment: Full time
Job Summary We are looking for an experienced Tech Lead – Salesforce Service Cloud with strong expertise in Salesforce Service Cloud, Order Management, Order Servicing, and Apex development. The ideal candidate should have hands-on experience in designing, developing, and integrating enterprise Salesforce applications, along with strong knowledge of application architecture, CI/CD, and technical leadership.

## Key Responsibilities:
1. Salesforce Development & Engineering
- Design, develop, test, deploy, and maintain scalable Salesforce applications using Apex and other Salesforce platform capabilities.
- Drive technical implementation across Salesforce Service Cloud, Order Management, and Order Servicing.
- Develop reusable, efficient, and maintainable code following established engineering standards and best practices.
- Conduct code reviews, unit testing, debugging, and troubleshooting to ensure application quality.
2. API Integrations & Architecture
- Design and develop RESTful API integrations between Salesforce and external enterprise applications.
- Build reliable and scalable integration solutions with appropriate error handling and performance optimization.
- Collaborate with Solution Architects to implement enterprise architecture standards, design patterns, and integration strategies.
- Contribute to application modernization, technical debt reduction, and architectural improvements.
3. CI/CD, Quality & Production Support
- Design, implement, and enhance CI/CD pipelines to streamline software development and deployment processes.
- Ensure application performance, security, availability, scalability, and reliability.
- Implement monitoring, logging, and alerting mechanisms to proactively identify production issues.
- Participate in production support and on-call rotations, troubleshoot incidents, and perform root cause analysis.
- Drive continuous improvements in application stability and operational efficiency.
4. Agile Delivery & Technical Leadership
- Collaborate with Product Owners, Product Managers, Solution Architects, and engineering teams to define technical requirements and delivery priorities.
- Participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, and retrospectives.
- Break down complex technical requirements into actionable development tasks and user stories.
- Mentor engineers, conduct knowledge-sharing sessions, and promote engineering best practices.
- Identify opportunities to leverage emerging technologies and improve engineering processes.

Required Skills & Qualifications

- Bachelor's degree in Computer Science, Computer Engineering, or a related technical discipline, or equivalent relevant experience.
- 8+ years of overall professional software engineering experience.
- 5+ years of hands-on experience with Salesforce core ecosystem components , particularly: Salesforce Service Cloud
- Salesforce Order Management / Order Servicing

- 5+ years of hands-on Apex development experience , including Apex Classes, Triggers, Unit Testing, Deployment, Debugging, and Troubleshooting.
- Strong experience in designing and developing RESTful API integrations with external applications.
- Hands-on experience with CI/CD pipelines, Continuous Delivery, and DevOps practices.
- Good understanding of Salesforce architecture, application design patterns, coding standards, security, and performance optimization.
- Experience working with Agile methodologies such as Scrum or Kanban.
- Experience in production support, incident management, monitoring, and root cause analysis.
- Excellent communication, stakeholder management, problem-solving, and technical collaboration skills.

Good to Have

- Experience with Conversational AI platforms such as Salesforce Agentforce, Kore.ai, [24]7.ai, or Amazon Lex .
- Exposure to AI-powered customer service automation and chatbot implementations.
- Experience in enterprise application modernization and large-scale Salesforce implementations.
- Experience mentoring developers and driving technical initiatives across engineering teams.