About this role
Who We Are
Castongia Tractor is a team of professionals focused on helping our customers grow by providing accurate, timely and valuable solutions for our Agricultural, Commercial, and Residential partners ever-changing needs through providing high quality products, first-class product support and cutting edge new technology and continued education of our customers and employees.
What We Offer
- Medical, Dental and Vision Insurance
- Life and Disability Insurance
- 401K Retirement Savings Plan
- Paid Time Off
- Paid Holidays
Purpose
Assist the service manager in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership.
Responsibilities
- Assist in Answering phone calls for service.
- Assign jobs and work areas to techs according to their skill, knowledge and level of expertise, under the direction of Service Manager.
- Inspect customer machines after repairs have been performed to assure that customer satisfaction is maintained when there machine is returned to them.
- Assist technicians in machine diagnostics as needed.
- Assist technicians in DTAC case creation.
- Write up work order requisitions and open work orders as needed.
- Keep techs productive and working.
- Assure that techs are keeping shop cleaned and organized.
- Make sure all company service vehicles are maintained.
- Assist in keeping schedule board updated daily.
- Maintain service counter schedule pad daily and complete before next days business.
- Issue purchase orders for outside supplies and repairs, submit bills to service mgr for processing.
- Maintain and monitor special tool inventory.
- Provide estimates to customers for repairs when requested.
- Keep customers informed of status of machine repairs and costs.
- Contact customers for authorization of additional repairs.
- Work with service manager in all aspects of the service department in fulfilling the responsibilities of the service manager.
- Promotes loyalty and customer goodwill and protects dealership and service department image.
- Advise service manager of all customer complaints.
- Meet with service manager daily to review department performance and personnel matters.
- Perform other duties and functions as directed by Service Manager in line with objectives of the dealership.
- Duties as assigned by management.
Skills & Qualifications
- 5+ years work related experience.
- Previous supervisory or management experience preferred but not required.
- Ability to write and work on routine reports and correspondence.
- Ability to speak effectively one on one or before groups of customers or employees of the organization.
- Ability to negotiate customer complaints to a satisfactory resolution.
- Ability to define problems collects data, establish facts and draw valid conclusions.
- Computer skills
- Strong organizational skills
Castongia Tractor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.