About this role
Manufacturing Customer Service Representative
Pay: $20–$25 per hour, based on experience
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Location: Hardin Valley, Tennessee
Responsibilities
Process customer orders, prepare quotes, and ensure pricing and order accuracy.
Coordinate with sales, scheduling, and production teams to meet customer deadlines.
Monitor open orders and communicate updates or delays to customers.
Process returns, credits, and shipping releases.
Maintain customer records and prepare sales reports.
Resolve customer service and product quality concerns.
Build and maintain strong customer relationships.
Qualifications
2-year college degree preferred or 2+ years of manufacturing customer service experience.
Strong communication, organizational, and problem-solving skills.
Knowledge of manufacturing processes and logistics.
ERP experience required; QAD and Salesforce preferred.
Estimating experience is a plus.
Ability to multitask in a fast-paced environment.
Strong attention to detail and basic math skills.
Compensation / Pay Rate (Up to): $20.00 - $25.00 Per Hour