Banquets AV Attendant

Job Title: Banquets AV Attendant

Department: IT

Reports To: IT & Audio-Visual Operations Manager

Position Summary

The Banquets AV Attendant is responsible for the setup and breakdown, operation, maintenance, troubleshooting of the Club's audiovisual equipment. This position provides technical support for meetings, member events, private functions, weddings, tournaments, and daily Club operations while ensuring reliable audiovisual performance and exceptional service.

Working collaboratively with the IT & Audio-Visual Operations Manager and all Club departments, the Banquets AV Attendant delivers responsive technical support, maintains audiovisual equipment, and ensures seamless event execution that enhances the member and guest experience.

Essential Responsibilities

Audio-Visual Operations

- Coordinate the setup, operation, monitoring, and breakdown of audiovisual equipment for meetings, private events, weddings, tournaments, member functions, and Club programs.

- Ensure audiovisual systems are properly setup and tested prior to each event.

- Operate projectors and drop down or pop up screens, LED displays, microphones, sound systems, video conferencing equipment, digital signage, and presentation technology.

- Provide live technical support during meetings and events to ensure seamless execution.

- Troubleshoot audiovisual issues quickly while minimizing disruptions to Club operations.

Banquet Support

- Coordinate audiovisual requirements with Catering, Food & Beverage, Lifestyle, Golf, Racquets, Aquatics, and other Club departments.

- Assist presenters, members, guests, entertainers, and vendors with audiovisual setup and presentation support.

- Support Banquet Event Orders (BEOs) by ensuring audiovisual requirements are completed accurately.

- Assist with weddings, board meetings, tournaments, holiday events, educational seminars, and Club functions.

- Maintain professionalism and exceptional service throughout all member interactions.

- Ability to understand and carry out requests with an appropriate sense of urgency.

- Strong work ethic, eagerness to learn, and a proactive approach to tackling daily challenges.

Technology Support

- Provide first-level technical support for televisions, conference room technology, AV management systems, presentation equipment, Zoom, Microsoft Teams, and audiovisual devices.

- Assist with troubleshooting wireless presentation systems and conference technology.

- Support digital signage and multimedia displays throughout Club facilities.

- Escalate complex IT or network issues to the IT & Audio-Visual Operations Manager.

Equipment Maintenance & Inventory

- Inspect, clean, maintain, and organize audiovisual equipment and storage areas.

- Perform routine preventative maintenance on audiovisual equipment.

- Maintain accurate inventory of audiovisual equipment, accessories, cables, and supplies.

- Report damaged equipment and coordinate repairs with management.

- Assist with equipment installations, upgrades, and replacement projects.

Administrative Support

- Maintain equipment logs, maintenance records, and inventory documentation.

- Assist with scheduling audiovisual resources for Club events.

- Help maintain departmental Standard Operating Procedures (SOPs).

- Support departmental technology projects as assigned.

- Perform additional duties and special projects as requested.

Safety & Compliance

- Operate audiovisual equipment safely and in accordance with Club policies and manufacturer recommendations.

- Maintain organized, clean, and safe workspaces.

- Follow all safety procedures while installing, transporting, and operating technical equipment.

- Protect confidential Club technology systems and member information.

- Report operational concerns and safety issues promptly.

Qualifications

Physical Requirements

This position requires extended periods of standing, walking, bending, climbing, and lifting while installing, operating, and maintaining audiovisual equipment throughout Club facilities. Associates must be able to lift and move equipment weighing up to 50 pounds, work on ladders when necessary, and work both indoors and outdoors during Club events. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Qualifications

- High School Diploma or GED required.

- Associate's degree or technical certification in Audio Visual Technology, Electronics, Information Technology, or a related field preferred.

- Minimum 2 years of experience supporting audiovisual equipment, live event production, or technical operations preferred.

- Experience in hospitality, private clubs, hotels, resorts, conference centers, or event venues preferred.

- Experience with audiovisual systems, conferencing technology, presentation equipment, and sound systems preferred.

- Valid driver's license preferred.

Compensation & Benefits

- Medical Insurance

- Dental Insurance

- Vision Insurance

- Company-Paid Life Insurance

- Supplemental Life Insurance

- Company-Paid Short-Term Disability Insurance

- Company-Paid Long-Term Disability Insurance

- 401(k) Retirement Savings Plan with Company Match

- Paid Time Off

- Paid Sick/Personal Time Off

- Holiday Pay

- Complimentary Shift Meals

- Associate Discounts

- Employee Assistance Program

- Professional Development Opportunities

- Internal Growth Opportunities

What We Value

- Integrity and Accountability

- Respect and Professionalism

- Teamwork and Collaboration

- Adaptability and Continuous Improvement

- Commitment to Service Excellence

Our team members are ambassadors of the Club experience and play a vital role in creating memorable moments for our members and guests every day.

This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Drug-free workplace

I have reviewed and understand the responsibilities of this position as listed above. I understand that I will be required to perform the duties listed in the description as part of my permanent job responsibilities and duties. I also understand that this job description is not intended to be an employment contract and that my employer (Broken Sound Club) reserves the right to make necessary revisions to the job description at any time without prior notice.  I further understand that this job description in no way states or implies that these are the only duties to be performed while in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or issue assignments.