About this role
Position Title: Front Desk Support Staff
Location: 1050 Ribaut Road, Beaufort, South Carolina 29902
Schedule: Monday - Friday | 8:30 AM - 5:00 PM
Position Summary:
Seeking a professional and highly organized Front Desk Support Staff member for a short-term 8-12 week assignment. This role is essential to daily clinic operations, supporting providers, patients, scheduling, and financial processes.
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Responsibilities:
Scheduling & Administrative Support
- Centralize scheduling for psychiatrists, nurse practitioners, clinicians, and service staff
- Make reminder, cancellation, and rescheduling calls
- Complete and process patient intakes
- Answer and route incoming calls
- Manage mail, faxes, and client correspondence
- Provide clerical support including reports and scheduling
- Ensure annual EMR documentation and electronic signatures are completed
Financial Responsibilities
- Conduct annual client financial reviews
- Route accounts receivable and maintain daily cash logs
- Update CIS and complete ticket corrections
- Maintain financial ledgers and post payments
- Collect payments and complete daily deposits
- Review balances with patients and encourage payment
- Update insurance and payment information at each visit and annually
Clinic & Telehealth Support
- Communicate with telehealth staff and coordinate services
- Gather and relay required patient information to providers
- Cross-train and provide coverage for administrative staff as needed
- Maintain office equipment, inventory, and professional lobby presentation
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Minimum Requirements:
- High school diploma with two (2) years of clerical experience; OR
- Associate degree in related field; OR
- Three (3) years of clerical experience
- Spanish-speaking ability strongly desired
- Experience in a healthcare or behavioral health setting preferred
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