Field Service Specialist

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

We are seeking an experienced Field Service Specialist to join our Professional Services team in Belluno, Italy . This role is responsible for commissioning, troubleshooting, and optimizing refrigeration controls and monitoring systems at customer sites, while ensuring successful project execution and high levels of customer satisfaction.

The Field Service Specialist serves as a technical expert in the field, supporting new installations, commissioning activities, system upgrades, and troubleshooting efforts. This position works closely with Project Managers, Engineers, Technical Support teams, contractors, and end customers to ensure systems operate efficiently and meet performance expectations.

Estimated compensation: €40,000 - €50,000 Gross Annual Salary (RAL), depending on experience and qualifications.

Key Responsibilities of the Role

- Commission and validate refrigeration control systems and HVAC-related applications at customer sites.
- Perform troubleshooting, diagnostics, and optimization activities both remotely and on-site to ensure reliable system performance.
- Configure, develop, and modify controller programs based on project requirements, I/O legends, and control sequences.
- Support new store openings, commissioning projects, and renovation activities, ensuring successful system startup and handover.
- Provide technical support and training to contractors, technicians, and end users.
- Review and interpret electrical schematics, control drawings, project documentation, and technical specifications.
- Collaborate with Project Managers, Engineering teams, and Technical Support to ensure successful project execution.
- Support the integration of control systems with third-party equipment, building management systems, and communication networks.
- Document service activities, commissioning reports, and technical findings in accordance with company standards.
- Ensure all work is completed in compliance with safety regulations, company procedures, and customer requirements.
- Build and maintain strong relationships with customers and stakeholders through professional technical support and service excellence.

Required Skills and Qualifications

- Technical degree or equivalent experience in Electrical Engineering, Electronics, Automation, Refrigeration, HVAC, or a related field.
- Minimum 5 years of hands-on experience in field service, commissioning, controls, refrigeration, or HVAC environments.
- Strong understanding of refrigeration systems, including compressors, valves, racks, cases, and refrigeration cycle principles.
- Experience commissioning and troubleshooting control systems in commercial or industrial environments.
- Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation.
- Strong problem-solving and analytical skills with the ability to work independently in the field.
- Good communication and customer relationship management skills.
- Proficiency with Microsoft Office applications.
- Professional proficiency in English and Italian.
- Availability for frequent travel and overnight stays as required by customer and project needs.

Preferred Skills and Qualifications

- Experience with commercial refrigeration and HVAC control systems.
- Knowledge of CO₂ transcritical or cascade refrigeration systems.
- Familiarity with communication protocols such as Modbus, BACnet, or similar industrial networks.
- Experience integrating controls with Building Management Systems (BMS).
- Previous experience providing technical training and customer support.
- Ability to manage multiple site assignments and priorities simultaneously.
- Experience working in customer-facing field service environments.
- Strong commitment to safety, quality, and continuous improvement.

About the Location

Belluno is home to one of Copeland's key engineering and innovation centers, focused on developing advanced controls and solutions for the HVACR industry. The site offers the opportunity to work in a highly collaborative environment, supporting customers across a wide range of refrigeration and cold chain applications while contributing to innovative and sustainable technologies.

Join our dynamic team and be part of a forward-thinking company leading innovation in the industry.

If this sounds like you, please apply! We can't wait to speak with you!

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs . We provide employees with flexible time off plans, including parental leav , vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce.  Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability . We are committed to providing a workplace free of any discrimination or harassment.

Work Authorization

Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided.

No calls or agency requests please.