About this role
Overview
Clinical Informatics Specialist
Samaritan Daytop Village provides life-changing services in mental health, addiction recovery, housing, and more to help individuals and families across New York rebuild their lives. We serve over 33,000 clients annually at more than 60 locations throughout the five boroughs, as well as Suffolk, Rockland, Sullivan, Westchester, and Ulster Counties.
Based in the Samaritan Daytop Village Headquarters, the Clinical Informatics Specialist bridges direct clinical practice and health information technology to lead the implementation, optimization, and ongoing support of the organization's electronic health record (EHR) system. This role requires an MSW and hands-on experience configuring and deploying behavioral health EHR platforms. The Clinical Informatics Specialist ensures that system workflows reflect real clinical practice, meet New York State regulatory requirements, and support accurate documentation, billing, and quality reporting for a behavioral health provider offering outpatient mental health, substance use, and medication-assisted treatment (MAT) services.
Responsibilities
- Lead the transition from the behavioral health EHR MyAvatar to Cantata Arize
- Implement, configure, and optimize Cantata Arize for use across the agency
- Translate clinical, state, and regulatory rules into system configurations for treatment plans, assessments, and e-prescribing
- Serve as the main bridge between clinical teams, IT departments, and software vendors for system rollouts and upgrades
- Maintain system workflows that comply with New York State OMH and OASAS licensing standards like Article 31, Article 32 and OASAS residential
- Support Certified Community Behavioral Health Clinic and MAT or OTP dispensing requirements including care coordination and controlled substance tracking
- Partner with staff to design efficient workflows that minimize documentation burdens and bridge gaps between clinical practice and system features
- Train clinical and administrative staff on software use, documentation rules, and workflow updates
- Provide end-user troubleshooting, technical support, and vendor issue escalation
- Build and validate data reports required for state submissions, internal quality improvement, and audit readiness
Qualifications
- Master of Social Work (MSW) or Master of Mental Health counselor (MHC) required, with an LCSW, LMHC, LCSW-R, or licensed Psychologist preferred
- Minimum of 2 to 3 years of experience implementing or administering behavioral health EHR platforms such as Cantata Arize, Netsmart Avatar, CareLogic, AWARDS, or Credible, with a preference for candidates with experience with Cantata Arize
- Working knowledge of New York State OMH Article 31 and OASAS Article 32 outpatient, OTP regulations and OASAS residential
- Familiarity with Certified Community Behavioral Health Clinic certification requirements and associated quality measures
- Understanding of methadone and MAT dispensing operations along with applicable DEA and OASAS controlled substance regulations
- Ability to translate regulatory and clinical requirements into system configuration and workflow design
- Experience with data reporting and quality measure tracking for internal audits and state submissions
- Strong communication, training, and interpersonal skills to collaborate effectively across clinical, administrative, and IT teams
- Critical thinking and problem-solving abilities to troubleshoot workflow friction and system gaps
- Adaptability and patience when guiding staff through software changes and new regulatory updates
- Effective time management skills to balance daily user support, long-term implementations, and reporting deadlines
Additional Information
This is a full-time exempt role with a salary of $X-$X with a full benefits package. Benefits include medical, dental, and vision insurance, 25 days of paid time off, access to a retirement account with an employer to match, and tuition reimbursement.
This role is regularly based in Briarwood, Queens with an expectation of fully working from the office or a program site initially during the 3-month introductory period and then moving to a hybrid schedule with a 3-day requirement after this. Travel to program sites across NYC and the Hudson Valley is required, with the heaviest travel requirement during the workflow discovery, training and go-live phases (roughly 40-50% during this period).
#li-hybrid